CargoWise Administrator

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team‑oriented culture that prioritizes your personal and professional development. Work alongside industry‑certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes – putting people first, embracing continuous learning, and thriving through collaboration and inclusion – we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth‑oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

As a Cargo Wise Administrator at TQL, you will be the subject matter expert for our Cargo Wise One platform, ensuring optimal configuration, security and integration across global operations. This role will focus on system administration, workflow customization and supporting integrations, particularly those enhancing our international space. You will collaborate with IT, operations and product teams to maintain system integrity, drive automation and support continuous improvement initiatives.

• Administer and maintain Cargo Wise One system settings, security profiles and user roles
• Configure workflows, dashboards and document packs to align with business processes
• Support and troubleshoot integrations between Cargo Wise and other platforms (e.g., Shipment Management Systems)
• Collaborate with internal teams to implement automation and process improvements
• Conduct user training and maintain documentation for system processes and updates
• Monitor system performance, perform audits and ensure compliance with global standards
• Manage incident resolution and elevate critical issues to Wise Tech as needed
• Participate in testing (UAT/SIT) for new features, integrations and system upgrades, including those introduced via Wise Tech
• Maintain master data and support data integrity across global operations
• Oversee EDI/XML data exchanges with carriers, customers and third‑party vendors (integration management)
• Partner with Finance and Operations to align system configurations with reporting and compliance needs

• Cargo Wise & technical skills
• 3+ years of hands‑on experience administering and configuring Cargo Wise One
• Cargo Wise certifications (CCO, CCS, or CCP) highly desirable
• Familiarity with SQL and API‑based integrations (eAdaptor/eHub experience preferred);
  Microsoft Power BI knowledge is a bonus
• Engineering experience beyond administration is a plus
• Experience with a Freight Forwarder in a Cargo Wise super admin role, ideally involvement in integrations, implementations and system migrations
• Deep understanding of forwarding operations, including import/export processes and compliance requirements, with the ability to bridge technical system administration and operational workflows
• Experience with workflow design, document templates and security management
• Bachelor’s degree in information systems, computer science, logistics or related field
• Excellent problem‑solving ability, strong communication skills for training and stakeholder collaboration and proven success managing cross‑functional projects.