Director of Client Operations - Cloud

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer,anddo not discriminate based onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status,or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidatesthatwillcontribute to the diversification and enrichment of ideas and perspectives atAHEAD.

The Director of Client Operations – Cloud will oversee the operational execution, governance, and scalability of AHEAD’s Cloud business.

This role is a strategic leadership position designed for an operator who thrives in ambiguity and is excited to define the processes, governance, and operating model that will power AHEAD’s next phase of Cloud growth.

The Director will play a critical role in shaping how Cloud business is transacted, billed, booked, and supported at scale.

This role is responsible for demystifying Cloud operations and translating complex partner programs, funding mechanisms, deal structures, and booking paths into repeatable, compliant, and scalable processes. This leader will achieve results by evaluating and organizing processes, data, and workflow which helps optimize business outcomes. They will need to work cross-functionally driving efficiencies to help AHEAD scale its operations.

As a people leader, this Director will manage and grow a global team of Client Operations professionals across the U.S. and India, initially leading a team of approximately five direct reports with expected growth as the Cloud business scales. This role serves as a strategic partner to Sales, Finance, Services, and Executive Leadership, ensuring Cloud transactions are executed accurately, efficiently, and in alignment with company policies and partner program requirements.

This role has fiduciary responsibility to the business and must ensure AHEAD’s financial success by acting as a steward of Cloud transactions from pre-sale through post-sale. The Director must possess strong financial and operational acumen, with a deep understanding of Cloud partner programs, deal registrations, funding, quoting, booking, invoicing, and post-sale issue resolution.

• Oversee the day-to-day activities and operations of a Cloud-focused team across U.S. and India-based teams
• Lead teams through high-volume, time-sensitive periods including month-end, quarter-end, and year-end close
• Recruit, onboard, develop, and retain top Cloud operations talent as the business scales
• Establish and monitor KPIs to assess team performance, transaction quality, cycle times, and compliance
• Coach team members to deepen their understanding of Cloud business models, partner programs, and their impact on financial outcomes
• Foster a high-performance, collaborative, and accountable team culture across geographies
• Serve as the operational subject-matter expert for Cloud partner programs, including program requirements, deal registrations, funding mechanisms, incentives, and compliance obligations
• Define and operationalize Cloud booking strategies that align with partner program requirements, company policies, and financial objectives
• Design, implement, and scale Cloud-specific operational processes, procedures, and reporting
• Ensure accurate interpretation and execution of Cloud partner agreements, program rules, and financial structures
• Partner with Finance to ensure Cloud transactions align with accounting principles, revenue recognition rules, and margin expectations
• Own Cloud billing and subscription-based operational models, including consumption-based, term-based, and hybrid billing structures
• Establish governance and controls around subscription lifecycle management, including…