Director, PMO

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This position is hybrid in Atlanta, Georgia and sits within our Product Development division, which develops, tests, and improves our software solutions in an innovative and collaborative environment.

Our product development is entering a phase where coherence at the portfolio level will unlock the full potential of our Product Operating Model. The Director, PMO ties our product, platform, data/AI, cloud, and security initiatives together into a single, outcome-focused portfolio—connecting strategy to execution, aligning OKRs with capacity, and sequencing work so teams can deliver the right things at the right time.

This role strengthens the organization by providing a clear, shared view of priorities and interdependencies, establishing lightweight governance that accelerates decisions, and enabling stable product teams to operate with greater autonomy and flow. With consistent planning rhythms (annual strategy, quarterly OKRs/QBRs) and transparent dashboards, leaders and teams gain the clarity to make smart tradeoffs, surface and resolve cross‑team dependencies early, and continuously improve delivery predictability and impact.

• Establish a POM‑aligned portfolio governance centered on outcomes and OKRs, providing a single, transparent view of initiatives, risks, interdependencies, value, and resource needs.
• Own the end‑to‑end cross‑team dependency framework (architecture, data, platforms, integrations) to prevent bottlenecks, reduce wait time, and improve delivery confidence through early alignment and timely decisions.
• Lead annual and quarterly OKR cycles with Product and Technology leaders; ensure goals cascade cleanly, reflect true capacity and sequencing, and tie directly to customer and business outcomes.
• Help on Quarterly Northstar Syncs as the portfolio forum for prioritization, dependency alignment, and progress checks; make trade‑offs explicit and adjust sequencing with capacity realities.
• Define, track, and publish portfolio and execution of KPIs (e.g., predictability, throughput, dependency wait time, delivery confidence, risk severity) via executive‑ready dashboards.
• Standardize planning rhythms that protect autonomy and increase flow: annual strategy/OKRs and investment envelopes; quarterly OKR/Q  cycles; monthly portfolio reviews; weekly dependency forums—each with clear roles, inputs, and decisions.
• Closely follow advancements in AI and system capabilities to advance our team’s capabilities.
• Clarify decision rights and accountability across Product, Engineering, Architecture, Security, and IT; reinforce joint accountability for OKR delivery and transparent escalation paths.
• This job description in no way implies that the duties listed here are the only ones that team members can be required to perform.

• 15+ years across portfolio/program management and PMO leadership in SaaS/technology, with a demonstrable impact in product‑centric organizations and scaled delivery contexts.
• Proven success operating a PMO‑like portfolio function: OKR‑driven planning, outcome‑based funding, QBRs, and enterprise transparency that accelerates decisions and improves predictability.
• Depth in cross‑team dependency orchestration across multiple product lines, platforms, and shared services; comfortable resolving systemic risks and sequencing work to capacity and value.
• Strong partnership skills with Product, Engineering, Architecture, Security, IT and Finance; able to align roadmaps, OKRs, capacity, and sequencing with clear portfolio trade‑offs.
• Executive communication and storytelling; translate complex portfolio dynamics into clear choices, risks, and next actions for leaders and stakeholders.
• Analytical fluency; builds dashboards and uses data to guide prioritization, forecasting, and continuous improvement in flow and predictability.
• Bias for action and ownership; a facilitator of autonomy and clarity who helps empowered product teams deliver meaningful customer value at scale.