AI​/Automation Solution Architect

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

P&C IT Services provides professional services to help our business units and corporate functions use technology to create, manage, and optimize information and business processes. IT Services can include a wide range of activities such as: software development, data management, Cloud services, IT security, network security, technical support, establishing and overseeing access rights, procuring and maintaining equipment or software, managing the infrastructure, and defining security procedures, The overall goal of IT Services is to provide technology solutions that increase efficiency, reduce costs, and give our company a competitive advantage over our competitors.

Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on‑site a minimum of two days a week, with the potential to work three days remotely. Core in‑office days are Tuesday and Thursday but will be determined by business needs.

The AI/Automation Solution Architect is responsible for designing, building, and delivering intelligent automation solutions that combine AI capabilities (LLMs, document intelligence, RAG) with enterprise automation platforms (UiPath, Power Platform) and cloud‑native application patterns to solve real business problems across our specialty P&C business units. This is a hands‑on solution delivery role—not a model‑building or research position. The Solution Architect takes prioritized use cases from our AI capability catalog, designs the end‑to‑end solution, and works with development teams to deliver production‑ready implementations that integrate with our existing enterprise systems.

• Solution Design & Delivery: Design and deliver AI‑powered automation solutions for prioritized insurance use cases including document data extraction, submission triage and routing, claims summarization, underwriting assistance, and policy servicing automation. Translate business requirements into solution architectures that leverage existing enterprise tools and AI services.

• Document Intelligence: Architect solutions that extract, classify, and structure data from insurance documents (submissions, ACORD forms, loss runs, demand letters, medical records, policy forms) using LLM-based extraction, OCR, and document processing tools such as Nomad Data (Doc Chat) and Azure AI Document Intelligence.

• RPA & Intelligent Automation: Design solutions that combine UiPath robotic process automation with AI capabilities to create intelligent workflows—moving beyond traditional rule‑based bots toward AI‑augmented automation that can handle semi‑structured inputs, make routing decisions, and escape exceptions intelligently.

• LLM Integration & Prompt Engineering: Leverage enterprise LLM access (via the AI Gateway / Azure AI Foundry / LiteLLM) to build solutions that use commercial foundation models (OpenAI, Anthropic, etc.) for summarization, extraction, classification, and conversational interfaces. Design effective prompts, tool‑use patterns, and RAG pipelines—without the need to train or fine‑tune models.

• Cloud‑Native Development Patterns: Design solutions that align with our CND (Cloud‑Native Development) standards—containerized, API‑first, observable, and deployable through our CI/CD pipelines. Ensure automation solutions are built as services with clean API contracts, not as standalone scripts or one‑off integrations.

• Microsoft & Power Platform…