Technical Solutions Engineer

Everseen: A leader in vision AI solutions for the world’s leading retailers.

We are seeking a skilled and dynamic Technical Solutions Engineer to join our team and play a critical role in deploying, supporting, and optimizing our platform solutions. This position requires a blend of technical expertise, problem-solving skills, and project management acumen to ensure the seamless operation and exceptional performance of our solutions in both lab and customer environments.

• Technical Support & Maintenance:
  • Provide onsite and remote technical assistance and troubleshooting for platform users.
  • Perform routine maintenance, POS integration, and issue resolution to enhance platform performance.
• Product Performance:
  • Take ownership of platform performance, driving improvements through proactive monitoring and issue identification.
• Customer Engagement:
  • Interact with customers to gather feedback, understand needs, and provide training.
  • Tailor system settings and deliver technical reports and actionable recommendations.
  • Serve as a liaison with internal and external stakeholders, including executives and partners, to address project updates and concerns.
• Deployment & Monitoring:
  • Oversee platform deployment and ensure efficient operation before, during, and after implementation.
  • Collect and analyze data on platform usage, performance, and improvement opportunities.
• Solution Design:
  • Collaborate with customers to analyze requirements and customize platform configurations.
  • Translate business needs into detailed technical specifications.
• Risk and Issue Management:
  • Identify, document, and mitigate risks that could impact program success.
• Cross-functional Collaboration:
  • Work closely with software developers, R&D, and engineering teams to align application performance with specifications.
• Testing & Optimization:
  • Test platform performance under various conditions, making necessary adjustments to configurations for optimal results.
• Documentation:
  • Create and maintain comprehensive technical documentation, including user guides, training materials, and system specifications.
  • Document changes to scope, timelines, and resources, ensuring alignment with stakeholder approvals.
• Escalation Management:
  • Act as the primary escalation point for L2/L3 monitoring or customer tickets and elevate unresolved issues to the appropriate teams.
• Customer Onboarding & Project Management:
  • Facilitate customer onboarding through structured phases, providing regular program updates to senior management.
  • Develop project plans, reports, and roadmaps to support customer objectives and the broader platform portfolio.
• Sales Support:
  • Conduct product demonstrations and deliver compelling presentations to highlight platform features and value propositions.

• A minimum of 4 to 5 years in a similar role managing complex technical projects.
• Travel Readiness:
  Willingness to travel as needed for client meetings, project kick‑offs, or other project‑related activities, which may be up to a maximum of 50% of your working time.
• You have extensive experience with Linux systems; proficient in Docker and/or Podman.
• Strong scripting abilities in Bash, Python and Node.js.
• You have knowledge of standard network communication protocols such as TCP, UDP, HTTP, WS, FTP.
• You have a basic understanding of networking concepts including VPNs, subnets, DNS configurations, SSL certificates, etc.
• Familiarity with automation tools, especially Ansible experience, is preferred.
• Knowledge of ELK Stack; REST, NGINX, JSON, XML;
  Message brokers (e.g. MQTT, Rabbit
  
  MQ, Redis);
  Type Script, Java script; RTSP feeds;
  Kubernetes and Ansible, Terraform, Open Shift.
• Strong capability to troubleshoot complex issues across system resources and application stack traces.
• Proficiency in project management tools such as Microsoft 365, Jira, and Smartsheet.
• Exceptional problem‑solving and organizational abilities, with a proactive and self‑motivated mindset.
• Capable of managing multiple initiatives in a dynamic environment.
• Excellent communication skills for effective collaboration with cross‑functional teams and external stakeholders.
• Proficiency in Spanish would be considered a plus.
• A passion for AI:
  Interes…