Campus Computer Technician - IDEA Price Hill; General Pool

Please Note:

this posting is for a general applicant pool. While there may or may not be an immediate vacancy, we are accepting applications to proactively identify strong candidates for future opportunities. If a position becomes available that aligns with your experience and qualifications, we may reach out to you for next steps.

Campus Technician will facilitate Technology Operations requests and initiatives at their assigned locations. They act as technology liaison from the Technology Operations department to the campus staff by providing technical support and expertise on site. The focus is to concentrate on the support and maintenance of the technology equipment, assist with campus issues and work on district technology projects and campus initiatives including trainings, registration, lab setups, inventory and staff computer deployment.

Campus Technicians offer expertise, solutions, and technology advice to campus partners and work hand in hand with Assistant Principals of Operations to support instruction through highly functional campus technology.

• Starting compensation for this role is typically set at an hourly rate ranging between $20.34 for 0 years of experience and $25.42, commensurate with experience.
• This role is also eligible for a performance bonus based on team performance and goal attainment.

• Paid Family Leave:
  Eligible staff may receive up to 8 weeks of paid leave for the birth or adoption of a child, based on their tenure with the organization and caregiver designation.
• Tuition Reimbursement:
  Staff members may apply for up to 50% of tuition paid toward a qualifying degree program, up to $5,250 maximum per year subject to manager discretion and budget availability.
• Employer-Paid Mental/Behavioral Health: 5 face‑to‑face counseling sessions within a year, unlimited 24/7 telephonic counseling, and other work‑life services available at no cost.

Other benefits include dental and vision plans, disability, life insurance, parenting benefits, generous vacation time, referral bonuses and professional development. IDEA may offer a relocation allowance to defray the cost of moving for this role, if applicable.

• Mission Focus – focuses on IDEA’s core purpose of getting all students into college
• Record of Results – holds high expectations for self and others to achieve and surpass intended goals
• Problem Solving – able to synthesize, analyze, and prioritize data and opportunities to develop strategies for achieving quantifiable goals
• Communication – effectively conveys information using a variety of channels and techniques
• Continuous Improvement – proactively identifies opportunities to improve and consistently reflects on past actions to guide future decisions

• Education:
  
  High School Diploma Required;
  Bachelor’s Degree Preferred
• Experience:
  
  Two years of technical support experience

• Knowledge of computer hardware and software applications
• Ability to analyze and resolve computer hardware and software problems
• Knowledge of technologies available for use in instructional setting
• Ability to repair computer and technology equipment
• Strong organizational, communication, and interpersonal skills

95% of Helpdesk tickets are completed within 48 hours, with 40% complete remotely.

• Work with and report to APO on campus technology requests.
• Communicate with all clients within 24 hours about repairs.
• Partner up with Helpdesk manager on reporting to identify and track goals and trends.
• Complete standard tickets on time and follow up with customers.
• Encourage a Helpdesk creation culture on campus while maintaining great customer service and support.
• Offer technology quotes and solutions for assigned campuses.

90% customer satisfaction on Zendesk tickets (Surveys).

• Ensure every ticket completed is bookended with communication with customer.
• Educate end users after a job is complete to further knowledge and best practices.
• Check back with customer to ensure reliability after service.

100% of schools are safe and operational one week before FDOS.

• Outline and schedule major tasks and…