IT Support Analyst

Joincamera to apply SDR for the IT Support Analyst role at General Electric Credit Union
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General Electric Credit Union is a not-for-profit, member-owned full-service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.

The IT Support Technician will be a part of the GECU IT Operations Team. They will provide Tier 1 support for all users of the credit union, delivering excellent service, a quick response, and an efficient, complete resolution to all issues. Troubleshooting and problem-resolution skills are required.

• Tier 1 support for IT support issues
• IT inventory control and maintenance
• Communication with end users via direct contact or electronic means such as email
• In‑person desktop support for end users
• Computer and peripheral deployment across all departments
• Travel between branches in company owned vehicle
• Work in a ticketing system meeting company‑defined SLAs and documentation standards
• Work with Microsoft Active Directory and Microsoft 365

• Associate degree in IT/Computer Science
• IT professional certifications such as CompTIA A+
• 1 year of comparable field experience

• Solid understanding of common IT concepts, including hardware, software, networking, and operating systems
• Strong troubleshooting skills for diagnosing and resolving common technical issues faced by end users (e.g., printer problems, login issues, software glitches)
• Familiarity with ticketing systems such as Service Now, Jira, or Solarwinds
• Awareness of security best practices (password policies, data protection, etc.)_supervised relationships. however, the _ sense.
• Excellent communication skills, clear and empathetic to end users
• Effective problem‑solving and time‑management
• Professionalism and adaptability in a fast‑changing IT environment
• Teamwork collaboration with other support tiers and departments
• Accurate logging of incidents and service requests for smooth handoffs
• Clear and concise written communication for ticket notes and user guidance
• Knowledge of escalation criteria to move issues to Tier 2 or Tier 3 support

• Health, dental, and vision insurance
• Life and disability insurance options
• Paid time off starting accrued once hired; includes paid birthday off
• 401(k) retirement plan with up to 10% match of base gross compensation
• Tuition reimbursement opportunities and professional development
• Volunteer opportunities — earn additional PTO hours
• On‑site clinics for vaccines and mammograms

General Electric Credit Union is an Equal Opportunity Employer.