Computer User Support Specialist , Digital Technology Solutions

Job Overview

The Computer User Support Specialist 1 is responsible for providing support for general software and hardware systems within UC, specifically within a college. This includes installation, setup, and repair of off‑the‑shelf software programs and conducting user training. The specialist plans and recommends software solutions, programs, and modifications to existing programs to meet user needs and maintains databases to meet those needs.

The role also supports hardware and system software interfaces to maintain system integrity and performs necessary modifications, including system backup and LAN management. Technical skills and adaptability are needed, with activities varying in accordance with college needs.

• Provide user support for off‑the‑shelf software applications programs, including installing, configuring, modifying and troubleshooting applications, and training users.
• Evaluate and recommend off‑the‑shelf software to meet user needs.
• May write applications or automated routines or create other ad hoc application solutions for users.
• Modify existing or third‑party software programs to meet user needs.
• Create, manage, or manipulate databases, using PC‑based database software or mainframe database management systems/packages. Modify database report output according to user needs.
• Provide PC/workstation support for hardware and systems software interfaces. Install and configure standard operating systems and integrate them with related systems. Ensure system integrity between hardware and operating systems. Troubleshoot errors in system operations and related networks. Perform software and hardware modifications. Maintain and support hardware and software for stand‑alone systems.
• May administer and maintain a LAN, file server, network operating system and/or mainframe as part of position duties; perform local area network (LAN) and system backups.
• Perform related duties based on departmental need. This job description can be changed at any time.

• Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, or related field.
• Four (4) years of relevant work experience and/or other specialized training can be used in lieu of the education requirement.

Relevant work experience considered.

• Experience with IT service delivery in an educational environment.
• Experience with Service Now for support requests.
• Experience imaging and deploying systems and applications with System Center Configuration Manager (SCCM).
• Experience with Active Directory and Group Policy configuration.
• Familiarity with Microsoft SharePoint.
• Experience managing an asset lifecycle (from procurement to disposal).
• Experience supporting basic Audio/Video needs in a classroom environment.

• Office environment; no specific unusual physical or environmental demands.

UC offers an exceptional benefits package designed to support your well‑being, financial security, and work‑life balance.

Salary/Hourly Pay Rate Information: 45000

Comprehensive Tuition Remission
UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university.

Robust Retirement Plans
As a UC employee, you won’t contribute to Social Security (except Medicare). Instead, you’ll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14–18% of your salary based on position.

Real Work‑Life Balance
UC prioritizes work‑life balance with a generous time‑off policy, including:

• Vacation and sick time
• 11 paid holidays and additional end‑of‑year paid time off (Winter Season Days)
• 6 weeks of paid parental leave for new parents

Additional Benefits Include:

• Competitive salary based on experience
• Comprehensive health coverage (medical, dental, vision, prescription)
• Flexible spending accounts & wellness programs
• Professional development & mentorship opportunities

UC is an E‑Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I‑9 employment verification process. A list of acceptable documents can be seen here: https://(Use the "Apply for this Job" box below).-documents

Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.