Underwriting Consultant- Operations

Job Title

Underwriting Consultant
- Operations

Hybrid (40-50% in the Amelia, Ohio office)

Sonya Fischesser

Full-time

Mid-Senior level

American Modern Insurance Group, Inc., a Munich Re company, is a widely recognized specialty insurance leader that delivers products and services for residential property – such as manufactured homes and specialty dwellings – and the recreational market, including boats, personal watercraft, classic cars, and more. We provide specialty product solutions that cover what the competition often can’t. We write admitted products in all 50 states and have a premium volume of $2.2 billion.

Headquartered in Amelia, Ohio, and with associates located across the United States, we are part of Munich Re’s Global Specialty Insurance division. Our employees receive boundless opportunity to grow their careers and make a difference every day – all in a flexible environment that helps them succeed both at work and at home.

Initiate, manage, and lead critical Underwriting Department deliverables at a line of business, region, and/or department level that drive operational excellence and continuous improvement. The role can also support work related to training, quality, delegated underwriting authority, other agent‑facing initiatives, data and analytics, and/or strategic project work across the cross‑functional teams.

• Understanding of American Modern systems, processes, and products, and analysis of data and metrics to determine business requirements that are focused on delivering customer value.
• Subject Matter expertise in American Modern's Underwriting systems, processes, and workflows.
• Monitor Underwriting workflows within Appian and MS Power Apps, assess issues, and communicate with leadership and/or cross‑functional teams to enable effective operations across people, processes, and technology.
• Drive and support Underwriting EXPERTISE.
• Primary liaison to American Modern's Innovation & Digital team, Enterprise Data & Analytics, and Operations Consulting to help lead and spearhead continuous improvement initiatives.
• Drive the three “A’s”:
  Automation, Alternative data, Artificial intelligence.
• Provide ad‑hoc data & analytics delivering INSIGHTS.
• Assist in MS Power BI dashboard development, changes, and continuous improvement.
• Assist in the creation of user acceptance test cases and the execution of Unit, Integration, and Usability tests.
• Assist in developing business requirements, work instructions, user procedures and/or training materials for workflow technical design, business users, and IT support.
• Identify continuous process improvement opportunities and operationalize solutions.
• Provide insights and regular communication to leadership and stakeholders to ensure alignment and advise of progress, challenges, risks or needed changes.
• Gather information about system and data issues, respond to questions, communicate, and elevate for appropriate triage.
• Drive efficiencies through the use of Business Process Outsourcing.
• Support Training for internal and external audiences.
• Support/perform quality control testing and/or risk control objectives and assessments.

• Acts as a primary liaison between various IT and Business teams to gather requirements, analyze, evaluate, and document solutions while considering the functional, technical, security, performance, and data mapping specifications to effectively deliver changes and process improvements.
• Business to Technical Translator – must be able to translate business requirements to technical user stories and have the ability to prioritize requirements to be implemented.
• Lead and develop functional business requirements for Underwriting workflow as well as other IT change requests as needed.
• Manage and provide oversight for system testing plans, test case development, participation, and communications for the Underwriting department.
• Proactively plan and communicate across various levels and teams to ensure operational effectiveness.
• Project Manage: coordinate and lead cross‑functional teams, including internal stakeholders, vendors, and…