Network Operations Analyst

This range is provided by Apex Systems. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$33.00/hr - $35.00/hr

Job#: 3016511

The primary function of this role is to triage, diagnose, and remediate the organization’s network systems and services, including incidents related to Wide Area Network (WAN) and Local Area Network (LAN) services. This role is responsible for the overall stability, security, and sustainability of WAN, LAN, and customer-facing Wi‑Fi infrastructure. The position interfaces directly with end users, technology partners, and internal technology teams.

Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Leverage experience and knowledge of WAN, LAN, and WLAN infrastructure to triage, diagnose, and remediate wireless infrastructure incidents.
• Serve as a technical subject matter expert on customer-facing network environments and operations.
• Utilize knowledge of wide area network routing protocols and devices and local area network switching protocols and devices to triage, diagnose, and remediate WAN and LAN network alerts to ensure availability and meet service level agreements.
• Provide first-level and second-level network operations for all WAN, LAN, and wireless-related incidents; experience with SD-WAN platforms preferred.
• Triage and remediate VSAT, cellular, wired, and wireless WAN and LAN incidents.
• Recognize and appropriately escalate high-priority incidents quickly to the proper network level 3 team.
• Facilitate and assist with critical network incident conference calls.
• Create and review network device and network system change procedures and documentation.
• Perform proactive maintenance on network routers, switches, wireless access points, and other network equipment.
• Support implementation and deployment of new network devices.
• Experience with applications such as Service Now ticketing, What Up Gold, and Arista/Aruba networks.
• Assist with standard network requests to support new site standup and installations.

Some of the behaviors needed to successfully perform this position are:

• Puts the Customer First – Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds expectations, gains trust and respect.
• Communicates Effectively and Candidly – Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, actively listens.
• Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish goals.
• Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes responsibility for own development, role models leadership qualities such as motivation, inspiration, passion, and trust.
• Coaches and Develops Others – Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.
• Leads Change and Innovation – Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers ideas of others, demonstrates good judgment about which ideas will work.
• Executes with Excellence – Is action-oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, consistently meets or exceeds goals.
• Provides Clear and Strategic Direction – Plans and organizes well, sets a clear and simple course of action, stays focused on priorities, visualizes and plans for the future, understands the industry and marketplace.
• Safety Awareness – Identifies and corrects conditions that affect employee safety; upholds safety standards.

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial…