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Enterprise IT Service Desk Manager: Lead & Scale

Job in Cincinnati, Hamilton County, Ohio, 45208, USA
Listing for: Patio Enclosures by Great Day Improvements
Full Time position
Listed on 2026-01-12
Job specializations:
  • IT/Tech
    IT Project Manager, HelpDesk/Support, IT Support, Systems Administrator
Job Description & How to Apply Below
A major home improvement company is seeking a Manager for their IT Enterprise Service Desk in Cincinnati, OH. The ideal candidate will lead service desk operations, ensuring high-quality IT support across the organization while developing and coaching a strong service desk team. Candidates should have significant experience with IT service management frameworks and ticketing systems, particularly Fresh service, and an analytical approach to service performance metrics.

This role is critical for maintaining service excellence and customer satisfaction within the enterprise.
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