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IT Project Manager IT Support

Enterprise IT Service Desk Manager — Lead, Scale & Excel

Job in Cincinnati, Hamilton County, Ohio, 45208, USA
Listing for: Champion Windows & Home Exteriors
Full Time position
Listed on 2026-01-12
Job specializations:
  • IT/Tech
    IT Project Manager, IT Support
Salary/Wage Range or Industry Benchmark: 80000 - 90000 USD Yearly USD 80000.00 90000.00 YEAR
Job Description & How to Apply Below
A Leading Home Improvement Company seeks an Enterprise Service Desk Manager in Cincinnati, OH, to lead and enhance service desk operations. The role demands a hands-on leader with extensive experience in IT ticketing systems and service management, capable of driving efficiency and high-performance teams. The successful candidate will optimize service delivery, establish KPIs and dashboards, and foster a dynamic team environment, focusing on customer satisfaction and continuous improvement.

Competitive salary range is $80,000 - $90,000 annually.
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