Endpoint Specialist , Digital Technology Solutions

Position: Endpoint Specialist 2, Digital Technology Solutions

Endpoint Specialist 2, Digital Technology Solutions

Current UC employees must apply internally via Success Factors.

Next Lives at the University of Cincinnati

Founded in 1819, the University of Cincinnati is a Carnegie 1 research university with over 53,600 students, 12,000 faculty and staff, and 360,000 living alumni. UC is a mission‑driven organization dedicated to student success, community transformation, and innovation. It sits at the heart of the Cincinnati Innovation District and contributes billions in economic impact to Ohio.

Job Overview

Provide end‑user technology support for all endpoint systems, applications, desktop management, and daily operations. Ensure secure and efficient operation of devices and infrastructure through imaging, deployment, and incident resolution.

Essential Functions

• Provide PC/workstation support for hardware, software interfaces, and stand‑alone systems; install and configure operating systems.
• Configure and maintain equipment, reinstall corrupted or deleted software, troubleshoot system and network errors, and perform hardware and software modifications.
• Respond to a broad range of service requests, investigate support incidents, diagnose problems, and promote end‑user satisfaction.
• Provide support for Windows and macOS computers, including imaging/deployment, hardware troubleshooting, and vendor warranty claims.
• Create, modify, or remove security group permissions in Active Directory; manage shared network drives and printers.
• Assist other departments in planning and implementing new applications, hardware, and software, consulting on purchases and configuration.
• Serve as liaison to project teams and maintain an inventory of university equipment.
• Build and maintain system documentation and support articles.
• Build and test OS images and software distribution packages, release software to targeted devices, and track compliance reports.
• Provide operational support for assigned application systems, including patching and updates.
• Review application packaging and image creation requests, validate inputs, and manage incident, request, and change tracking.
• Utilize service level agreements (SLAs) and operational level agreements (OLAs) to ensure strict adherence.
• Participate in after‑hours on‑call rotation to provide 24x7 endpoint management.
• Perform related duties as needed; this job description may change at any time.

Required Education

• Associate's Degree in Computer Science, Information Technology, Computer Engineering, or related field.
• Four (4) years of relevant work experience may substitute for education.

Required Trainings/Certifications

Valid driver's license with acceptable record.

Required Experience

Two (2) years of experience in endpoint management.

Additional Qualifications Considered

A+ Certification.

Physical Requirements /Work Environment

• Sitting – continuously
• Repetitive hand motion (typing) – continuously
• Hearing, listening, talking – continuously
• Standing – often; walking – often; bending – often; kneeling/squatting – often; reaching overhead – often; pulling, pushing – often; lifting up to 20 lbs – often; lifting up to 50 lbs – seldom; stooping – seldom; climbing stairs/ladders – seldom; crouching – seldom

Compensation and Benefits

UC offers an exceptional benefits package designed to support well‑being, financial security, and work‑life balance. Eligibility varies by position and full‑time equivalent status. Highlights include:

• Competitive salary of $50,000 – $54,000 based on experience
• Comprehensive health coverage (medical, dental, vision, prescription)
• Flexible spending accounts & wellness programs
• Professional development & mentorship opportunities

Additional benefits include comprehensive tuition remission for you and eligible dependents, robust retirement plans (OPERS, STRS, ARP) with UC contributing 14‑18% of salary, generous paid leave (vacation, sick time, parental leave), and 11 paid holidays plus end‑of‑year paid time off.

For questions about the UC recruiting process or to request accommodations with the application, please contact Human Resources at jobs.

Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including individuals with disabilities and protected veterans.

REQ:100460

Application Information

Posted:
Nov 14, 2025 |

Location:

Cincinnati, OH, US | Facility:
Main

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