Electronic Health Records Support Specialist; IT Data Support

Electronic Health Records Support Specialist (IT Data Support)

Join to apply for the Electronic Health Records Support Specialist (IT Data Support) role at Beech Acres Parenting Center

Full Time Exempt ($59,000 to $75,000 + Bonus Potential)

Hybrid position – 3 days in office, 2 days remote

Beech Acres Parenting Center has been serving the community for 175 years. We uncover the natural gifts of children by unleashing the power of parents and caregivers. As a contemporary parenting center, Beech Acres serves over 35,000 people annually through a wide range of services including foster care, kinship care, adoption, behavioral health support in schools, parent coaching and much more.

All programs are founded in our Natural Strength Parenting™ framework which enables parents to unlock their potential by building on their unique strengths. For more information, visit (Use the "Apply for this Job" box below)..

Why you will love working for Beech Acres

• Generous compensation within the non‑profit sector along with bonus opportunities for all team members.
• Benefits effective 1st day of hire which includes health care, dental and vision.
• Best in market paid time off benefits. Eligible to receive up to 42 days your first year.
• Life insurance and disability packages.
• 401(k) match.
• Tuition + licensure reimbursement.
• Cell phone + mileage reimbursement.
• Awards and recognition programs.
• Professional development.
• Clinical and training supervision and in‑house training to achieve CEU’s.
• Workplace flexibility.
• Employee resource groups.
• And many more.

Essential Duties and Responsibilities

• Maintain applications used by direct‑service staff, focusing on the EHR & telehealth systems.
• Provide help‑desk support for applications and connected hardware such as signature pads and mobile devices.
• Monitor system updates and market trends to provide recommendations aligned with business needs and compliance standards.
• Organize, implement, configure, and test changes associated with direct‑service systems.
• Manage the project roadmap and priorities with input from stakeholders.
• Identify needs, determine potential solutions, and resolve or redirect appropriately.
• Conduct training for staff on new and existing BAPC software systems, using diverse methods and learning styles.
• Build strong partnerships with key vendors, assess alternative solutions, and negotiate purchase agreements for approval.
• Manage EHR security and permissions.
• Establish production and quality‑control standards and develop policies and procedures to comply with these standards.
• Ensure confidentiality and reliability of agency data, proprietary information, and intellectual property.
• Aid in adherence to HIPAA and regulatory requirements.
• Recommend business continuity and disaster recovery planning strategies.
• Document, review, and maintain procedures and documentation.
• Participate in short‑term and long‑range planning for the agency’s technology needs.
• Apply Lean and project‑management skills.

Education and/or Work Experience Requirements

• Bachelor’s degree in technology or a related field, or an equivalent EHR certification is required.
• Proficiency with Windows 10+, Microsoft Office 365 Suite, and Electronic Health Record systems is required.
• Proven experience in software application support and maintenance or an equivalent role is required.
• Expertise in report building and data analysis is required.
• Experience working in a healthcare environment and with healthcare software systems is required.
• Understanding of Ohio Medicaid Behavioral Health rules is preferred.
• Experience with Telehealth systems (e.g., Doxy), SQL Server, and Visio is preferred.
• Demonstrated project‑management experience is preferred.
• Experience with Next Gen Healthcare EHR system is preferred.
• Experience with software development or programming script writing is a plus.

Beech Acres is an Equal Opportunity Employer

BAPC provides equal employment opportunities (“EEO”) to all persons, consistent with applicable federal, state and local equal‑employment‑opportunity laws prohibiting discrimination based on race, sex, pregnancy, sexual orientation, gender identity, age, disability, genetic information, religion, ancestry, military or veteran status, color, national origin, or any other applicable statutorily protected group status under local, state, or federal law. This applies to all phases of the employment relationship including recruitment, hiring, compensation, advancement, and discipline.

Entry level

Full‑time

Engineering and Information Technology

Individual and Family Services