Help Desk Engineer

Join to apply for the Help Desk Engineer role at Lend Key Technologies, Inc.

Join to apply for the Help Desk Engineer role at Lend Key Technologies, Inc.

Lend Key Technologies, Inc. is a pioneer in digital network lending, dedicated to simplifying the lending process for both financial institutions and borrowers. With more than 15 years of experience, Lend Key has facilitated more than $7 billion in loans through hundreds of credit unions and community banks nationwide. Our mission is to empower local lenders with innovative, reliable technology that upholds community values while enabling access to national markets.

Lend Key is looking for a driven Help Desk Engineer with excellent customer service, communication, and organizational skills. You will be an integral member of the team, responsible for supporting employees with a variety of technology needs, including onboarding employees to the organization and training staff on existing technology platforms.

What You'll Be Doing:

• Oversee help desk tickets, requests, incidents, and problems.
• Provide hands-on technical support and resolve problems to the end user’s satisfaction.
• Manage workstations, phone systems & audio/visual equipment.
• Simulates or recreates user problems to resolve operating difficulties;
  Proactively recommend systems modification to reduce user problems.
• Monitor service desk productivity and performance using various tools and reporting methods. Provide data and reporting of KPI’s and trends to IT Management and others.
• Install, configure, and monitor the performance and availability of systems.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up.
• Document and update troubleshooting guides and tutorials to be used by end users for self-help.

What We're Looking For:

• Bachelor’s Degree in Computer Science, Information Systems, or related field preferred or high school diploma with relevant experience required.
• 2+ years of experience in a service desk or support center environment.
• Proven ability to problem solve in both technical and operational situations; eager to identify solutions.
• Experience working with Windows and Mac.
• Understanding of Active Directory, Storage, Systems, Networking, Office
  365, and SharePoint.

Culture fit:

Strong desire to work for a mission-based organization that emphasizes the importance of providing exceptional customer service and aligned with our core values: Truthful at all times; Helpful to teammates, clients, and customers; Present, committed & engaged to their teams and work; Driven to be courageous to make an impact; and Diligent & conscientious in executing every element of work.

Why Join Lend Key?

• Welcoming Environment: Work from our modern Blue Ash office, just steps from Summit Park.
• Growth & Opportunity: Be part of a company that values professional development and encourages new ideas.
• Community Impact: Join a team that supports local communities and social responsibility.
• Creative & Transparent Culture: An open, collaborative environment that values innovation and honest communication.
• Comprehensive Benefits: Medical, dental, vision, and additional wellness coverage for your overall well-being.
• Unlimited PTO: Flexible time off to support work-life balance.
• Stock Options: Opportunity to share in the company’s growth and success.

What We Do:

Lend Key offers a comprehensive digital platform for private student loans, student loan refinancing, and home improvement loans, allowing community-based financial institutions to expand their portfolios and serve more borrowers without increasing infrastructure. Through our ALIRO platform, lenders can efficiently participate in, buy, and sell loans, streamlining portfolio diversification and capital deployment.

For financial institutions, Lend Key provides turnkey solutions that include:

• End-to-end loan origination and servicing expertise
• Seamless access to a national network of lending partners
• Advanced risk mitigation and compliance support
• Opportunities to efficiently deploy capital and diversify portfolios
• Access to affordable, competitive student loan products from trusted local lenders
• A simple, transparent digital…