Infrastructure Manager

Base pay range: $/yr - $/yr

About Encore Talent Solutions:

Encore Talent Solutions is a trusted professional services firm dedicated to helping organizations achieve their goals by providing exceptional talent solutions. We partner closely with our clients to understand their unique culture and operational needs, delivering proactive support during times of growth, transition, and change. Our mission is to connect top talent with meaningful opportunities to drive business success.

The infrastructure manager’s role is to plan, organize, and manage infrastructure staff to ensure the stable and secure operation of the organization’s IT infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, and data communications. Directs and coordinates network and data information systems and staff. The Infrastructure Manager is also responsible for staffing, capacity planning, performance analysis, and developing proactive resolution plans.

• Manages day-to-day operations to ensure both new and current IT initiatives are completed within agreed-upon timeframe and delivered to user expectations.
• Communicates with decision makers and stakeholders to ensure understanding of deliverables and negotiate expectations.
• Develops and assigns project tasks to team members and serves as team lead to challenge, motivate, and evaluate team member progress. Monitors project status and results against budget and schedule.
• Assists in the design, development and implementation of IT processes, procedures, and policies in accordance with the IT strategy and vision.
• Remains current with developments in the field of technology and management and evaluates feasibility of incorporating new solutions into IT projects, workflows, processes, and procedures.
• Performs analysis of network needs and contributes to design of network architecture, integration, and installation.
• Maintains network hardware and software, including servers, peripherals, network nodes, terminals and wiring.
• Coordinates with other departments to understand and meet their requirements.
• Evaluates network hardware and software requirements and capabilities and makes recommendations.
• Checks systems to optimize performance and initiates recovery action after system failures.
• Establishes budgetary requirements for equipment replacement.
• Establishes and controls systems access and security.
• Plans for business continuity/disaster recovery and coordinates testing with employees.
• Manages procurement of IT assets.
• Plans and conducts performance reviews for direct reports.
• Trains, coaches, and mentors team members.
• Oversees the development, implementation and administration of staff training procedures and policies.
• Oversees development and communication of all systems documentation.
• Accurately communicates pertinent information and assists in the development and implementation of quality improvement programs for assigned department(s).

• Bachelor’s degree or equivalent combination of education and experience is required.
• Requires five or more years of related technical and managerial experience.
• Extensive infrastructure and application support experience using any ITIL-based ticketing and incident management systems.
• 3+ years’ experience in implementing and supporting VMware vSphere environments.
• 5+ years’ experience implementing and supporting Microsoft Windows Server environments.
• 2+ years’ experience supporting VMware Horizon virtual desktop environments.
• 3+ years’ experience in implementing and supporting storage area networks.
• Microsoft Exchange administrative experience preferred.
• F5 Big-IP administrative experience preferred.
• Demonstrated progressive experience in the management of a technical support team.
• Ability to motivate and direct staff members.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks.
• Good written, oral, and interpersonal communication skills.
• Ability to present ideas in business-friendly and user-friendly language.
• Willing and able to be on call for support escalations.
• Willing and able to be in pager rotation with the rest of the infrastructure staff.

Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.