ServiceNow - HR Service Delivery; HRSD Manager - Tech Consulting

Position: ServiceNow - HR Service Delivery (HRSD) Manager - Tech Consulting - Open Location

Service Now - HR Service Delivery (HRSD) Manager - Tech Consulting - Open Location

Join EY for the Service Now - HR Service Delivery (HRSD) Manager role.

Location

Anywhere in Country

About the Role

In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. As a Service Now Consulting Manager you’ll play a leading role in delivering competitive edge solutions. You will lead Transformation teams, interact with stakeholders, gather requirements, translate them into technical specifications, and collaborate with technical teams.

The

Opportunity

It’s a client‑visible role offering opportunities to showcase team leadership, build new client relationships, and grow consulting skills.

Your

Key Responsibilities

• Lead workstream delivery and ensure effective management of processes and solutions.
• Track deliverable completion and project status, ensuring alignment with performance objectives.
• Actively participate in client working sessions, leading work streams from planning through execution and closure.

Skills And Attributes For Success

• Act as an engagement or workstream lead across all aspects of a Service Now HRSD project and solution delivery including design, configuration/development, testing and deployment phases.
• Manage and mentor a multi‑disciplinary team of 5‑10+ resources including offshore resources (consultants, developers, testers).
• Build and foster client relationships and demonstrate the value of EY services.
• Excellent business acumen to make fact‑based decisions and resolve conflicts.
• Provide guidance and industry‑leading practice expertise for Service Now HRSD process implementations.
• Analyze a company’s people, process, and technology capabilities, provide leading‑practice recommendations and contribute insights to strategic roadmaps.
• Lead client process and design sessions and facilitate requirements workshops.
• Experience in waterfall and agile delivery models – including planning, status reporting, budgets, risk and issue logs.
• Support pre‑sales efforts including creating proposals and estimates.
• Create high quality deliverables and project artifacts.

To qualify for the role, you must have

• A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• Typically no less than 4‑6 years relevant Service Now HRSD project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of one of the following Service Now certifications:
  • Service Now Certified Implementation Specialist – HR Service Delivery
• 5+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• A valid driver’s license in the U.S.
• Ability to travel to meet client needs.

Ideally, you’ll also have

• Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Performance analytics and reporting experience – certifications are a plus.
• Employee Center and Workplace Service Delivery experience – certifications are a plus.
• Experience in Service Now’s AI solutions (Now Assist, Agentic, AI Control Tower).

What We Look For

We seek individuals who are technically proficient and possess leadership qualities. Top performers are proactive, adaptable, and committed to continuous improvement.

What We Offer You

• A comprehensive compensation and benefits package with base salary range $142,600 to $261,500 (US).
• Hybrid model – most people in client roles work 40‑60% in person.
• Flexible vacation policy and comprehensive paid time off.

Are you ready to shape your future with confidence? Apply today.

EY accepts applications for this position on an ongoing basis.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Human Resources

Industries

Professional Services

Equal Employment Opportunity

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion,…