Assistant General Manager

We're searching for an experienced Assistant General Manager to help our General Manager plan and oversee the hotel's day-to-day operations. When the General Manager is unavailable, you will be in charge of supervising personnel, dealing with client problems, and ensuring that our customers enjoy a 5-star experience. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards.

A bachelor's degree in hospitality management and three years of managerial experience in the hospitality business are strongly preferred. Apply now if this seems like an exciting new opportunity to you!

• Analyze the performance of each department, report any problem areas, and make recommendations to improve profitability for hotel operations
• Verify that all local, state, and federal laws and regulations, as well as any business or brand-specific policies and procedures, are followed
• Assist the General Manager in the day-to-day operation of the hotel, in maintaining all standards of guest service
• Deliver support to the human resources department to help them improve turnover management, employee motivation, and staff growth and retention
• Assist in creating the yearly hotel budget in collaboration with the General Manager and department heads, and assess and adjust performance throughout the year to stay profitable
• Provide guidance and oversight of the Food & Beverage Operatio,n which includes a high-volume restaurant and 5,000sq ft. of event space
• Direct and oversee the daily activities of the FOH & BOH Staff
• Maintain Food and Beverage cost controls to maximize profitability and ensure appropriate F&B quality and performance metrics are met

• Proven customer service experience as a manager; strong guest-focused mentality
• Have superb communication skills, organizational skills, and problem-solving skills
• You must have 3 or more years of experience working in the hospitality field
• A high school diploma or GED, and a bachelor’s degree is required, preferably in hospitality management or a related field
• A proven record of experience managing a team, preferably in a hospitality role, is required

$65,000

Founded in 2005, Rolling Hills Hospitality operates 19 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 600 employees throughout the Ohio Valley.

Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.