Medical Assistant; MA - Kenwood Psychiatry practice

Mercy Health

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

As a faith‑based and patient‑focused organization, Mercy Health exists to enhance the health and well‑being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence, and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service, and stewardship to create an environment where associates want to work and help communities thrive.

This position works Monday through Thursday. The MA will support the office Psychiatrist and will also be assigned to assist the BHC department virtually. Jobs include all rescheduling, MyChart messages, patient call backs, and assist with paperwork as needed.

The Medical Assistant is a multi‑skilled clinical professional that works within the scope of practice and in alignment with the standards of excellence and quality. The Medical Assistant provides indirect and/or direct patient care under the direction of the provider.

Under the direction of the provider, contributes to the completion of the patient’s chief complaint (including but not limited to respirations, blood pressure, pulse oximetry, height, weight and temperature) and documentation of patient/family needs. Identifies significant changes in patient condition through data collection and reports them to the provider.

Under the direction of the provider, participates in planning and implementing care for patients within the scope of Medical Assisting practice. Troubleshoots issues and escalates problems to provider, direct supervisor, or appropriate internal resource.

Within the Medical Assisting scope and state guidelines, administers ordered medications and/or vaccines via oral, injection, topical, as directed. May perform casting duties according to state regulations and appropriate certification requirements.

Documents in EMR accurately and appropriately. Manages My Chart request and incoming patient calls. Manages in‑basket messages under the Provider’s verbatim instructions.

Other duties include, but not limited to, ordering supplies appropriately, tracking referrals, labs and diagnostic tests, disposing contaminated supplies, etc.

Medical Assisting certification (required within 12 months of placement in MA role):
Certified Medical Assistant (American Association of Medical Assisting), Registered Medical Assistant (American Medical Technologists), Certified Clinical Medical Assistant (National Health career Association), or National Certified Medical Assistant (National Center for Competency Testing). If the incumbent is unable to obtain MA certification, an Assessment‑Based Recognition in Order Entry (A ‑OE) is acceptable within the same time period.

BLS Basic Life Support (preferred upon hire, required prior to independent patient care).

High‑school degree, with preferred vocational/technical degree in medical assisting. Enrollment in an approved Medical Assistant program (required within 30 days of employment).

One year of healthcare experience, or 24 months of clerical physician practice experience preferred.

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability.

If you would like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia;
Petersburg, Virginia; and Emporia, Virginia, which are affirmative action and equal opportunity employers, please email  If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at