Program Analyst; Informatics

Summary

The incumbent serves as a Program Analyst (Health Informatics) located at the medical centers in the Veterans Health Administration (VHA) of the Department of Veterans Affairs (VA). The primary purpose of the position is to improve the quality, efficiency, and effectiveness of health care by integrating clinical and information processes necessary to achieve successful adoption and application of new technologies throughout the VHA.

To qualify for this position at the GS-12 level you must meet the following qualifications, with applicants required to meet all criteria by the closing date of this announcement – 03/10/2026.

• Specialized
  
  Experience:
  
  At least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-11) in the Federal Service that is directly related to the work of the position and has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties as a Program Analyst – Informatics.
• Qualified specialized experience includes:
• Independently performing a full range of data analysis, including collecting, evaluating, and synthesizing data.
• Applying an end‑to‑end process to evaluate workflows, identify issues, and develop solutions based on best practice guidelines.
• Experienced knowledge and use of national database architecture and file structure, analytical techniques, and clinical applications development techniques.
• Acquainted with technologies that are likely to benefit healthcare delivery processes to troubleshoot functionality issues and develop solutions.
• Ensuring the success of multidisciplinary teams to lead and manage informatics‑related projects.
• Physical Requirements and Work Environment:
  The work is usually sedentary but requires periods of walking, standing, bending, or climbing, and employees may carry light items. The work is conducted in office, conference room, and clinical/hospital patient care settings and is typically hazard‑free. Employees are on call as needed and work flexible hours to meet the needs of the facility end user.

• Uses communication, education, and leadership to support comprehension of and adaptation to organizational updates.
• Guides the evolution of clinical software and processes by ensuring clinical software is available for staff use and providing training on these programs.
• Contributes to the development of software enhancements, guides process improvement activities, and partners with colleagues working on information technology (IT) for the better provision of patient care by clinical and business staff.
• Cultivates a healthy working relationship between the Office of Information and Technology (OIT) and Health Informatics, allowing for routine dialog to enable the sustainment and optimization of our health IT solutions and workflows for the benefit of all staff and Veterans.
• Evaluates content quality and ensures access to knowledge resources, eliminating redundancy in duplicate data sources and improving information interoperability across the organization.
• Applies statistical, machine learning, visualization, inferencing, and other techniques to enable decision support.
• Utilizes or develops reports and information tools using SQL, SQL Server Reporting Services (SSRS) from the VISN, and the VA Corporate Data Warehouse.
• Enables healthcare capabilities and the evolution of technology adjoined to the electronic health record (EHR) to deliver quality care by developing, implementing, monitoring, maintaining, and optimizing informatics tools and access to them.
• Serves as a subject‑matter expert in the visual depiction of process flow diagrams, assisting end‑users with correct interpretation of symbols and diagrams that reflect their work activities.
• Ensures clinical input in the development and management of the VHA business architecture.
• Participates in actions to evaluate, test, and report on errors found when working with systems and applications.
• Applies a true end‑to‑end process to evaluate workflows, identify issues, develop solutions based on best practice guidelines, and resolves and communicates changes to maintain and optimize processes that deliver Health Information Technology (HIT) solutions.
• Uses communication, education, and leadership to support comprehension of and adaptation to organizational updates.
• Performs activities that support the management and delivery of educational experiences using information solutions and technology in all areas of healthcare.
• Performs other duties as assigned.
• Work Schedule:
  
  Monday‑Friday – 8:00 am to 4:30 pm. Telework:
  Ad‑hoc. Virtual:
  This is not a virtual position.
• Position Description / PD#:
  Program Analyst (Informatics)/PD99399S.
• Relocation/Recruitment
  
  Incentives:
  
  Not authorized.