Clinical Supervisor - Kenwood Ear, Nose & Throat

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

The Clinical Supervisor works in conjunction and collaborates with the Practice Manager to provide clinical and administrative managerial oversight and direction for clinical day-to-day operations of the practice. The Clinical Supervisor models and develops patient-focused culture with an emphasis on patient safety and satisfaction, maintains positive and collaborative relationships within the clinical environment, and fulfills responsibilities and expectations by coaching, developing, and empowering clinical staff.

Acts as a clinical and administrative liaison for clinical staff to ensure smooth, efficient clinical operations as well as a collaborative team environment.

• Under the direction of the provider and according to the appropriate certification/licensure scope of practice, contributes to the completion of the patient’s chief complaint (including but not limited to respirations, blood pressure, pulse oximetry, height, weight, and temperature) and documentation of patient/family needs.
• Orders and ensures supplies/vaccinations/medications are readily available for clinical operations, and appropriately monitors and coordinates proper disposal according to regulatory requirements.
• Performs duties according to the appropriate scope of practice and identifies significant changes in patient condition through data collection and reports them to the provider.
• Performs procedures and tests within state guidelines.
• Understands and adheres to the legal responsibilities and requirements within the appropriate certification/licensure role.
• Assists patient and provider with virtual visits (e.g., setting up the visit through appropriate platform, pre-charting the virtual visit prior to the scheduled appointment, calling the patient to perform test calls, troubleshooting, obtaining chief complaint, conducting health maintenance checks and reviewing the medications, following up orders/appointments following visit, and collecting co-pays).
• Provides expertise with patient management systems, including EPIC workflow, functionality, and patient care procedures.
• Maintains skills per the departmental competency guidelines to meet patient care and daily operational needs, including front desk workflows (e.g., patient registration, scheduling, phone triage, cash handling, and check-in/check-out).
• Creates and maintains systematic monitoring process to document efficient supply and disposal procedures.
• Travels to other facilities for BSMH providers or adjusts hours to meet patient care needs as directed by the practice manager as needed.
• Provides input with associate performance evaluations and provides performance feedback and coaching to clinical staff regarding workflow improvement/efficiency.
• Trains new clinical staff on clinical and administrative duties and educates/trains/re-trains current staff on procedures or equipment as needed.
• Establish work schedules and assignments for practice.
• Ensures regulatory, documentation, maintenance, and inspection standards for clinical equipment, including oxygen tanks, refrigerator temperatures, autoclave, crash carts, other clinical equipment, and MSDS sheets for chemicals/liquids as requested.
• Provides patient care as needed.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

BLS Basic Life Support (preferred upon hire, required within 90 days of hire)

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