Client Services Manager E

Overview

Job Description

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We’re looking for a Client Services Support Specialist to join our ever-evolving Client Services team and help us unleash the potential of every business.

• Review account documentation and support account specialists in areas such as account boarding, risk reviews, collections, and general account support.
• Assist audit teams to ensure adherence to current Standard Operating Procedures (SOPs), especially those related to Discover.
• Conduct compliance checks and support daily process reviews to ensure accuracy and minimize errors.
• Review and process information in the MDS system and online application system, including running reports, reviewing workflow queues, and verifying banking information.
• Review documents imaged in Worldpay systems, submitted by internal teams or merchants, ensuring completeness and compliance with standards.

• Strong attention to detail and commitment to maintaining high accuracy standards.
• Ability to follow established procedures and compliance guidelines.
• Proficiency with computer systems and willingness to learn new platforms (such as MDS and online application systems).
• Effective communication skills and a collaborative approach to working with internal teams.
• Organizational skills and the ability to manage multiple tasks in a fast-paced environment.

• Previous experience in payments, financial services, or a support role.
• Familiarity with compliance, risk review, or auditing processes.
• Experience working with workflow management or document processing systems.

To learn more about our winning teams, check out our world-class teams that own it every day.

What makes a World payer? It’s simple:
Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every World payer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.

Does this sound like you? Then you sound like a World payer. Apply now to write the next chapter in your career.

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.