Treatment Manager

Position Information:
The Treatment Manager provides support, coaching, mentoring, input, training and direction for the daily provision of clinical services based upon evidence-based practices for clients participating in services at The Crossroads Center (TCC). This includes residential services, outpatient services, medication assisted treatment, office-based opioid treatment and/or intensive outpatient services, outpatient group services and aftercare services. The Treatment Manager is responsible for the development, implementation and the standardization of services including curriculum and special programs for clinical services offered at The Crossroads Center.

Essential Duties and Responsibilities:

• Works in conjunction with Chief Clinical Officer and Human Resources Coordinator to hire and terminate employees, complete performance reviews, corrective actions, performance improvement plans and conflict resolution.
• Provides documented clinical supervision on a consistent basis for employees providing therapeutic services and peer support services.

Coaches and mentors team members to maintain, enhance and provide effective, evidence-based and efficient services.

• Supports training efforts for clinical and non-clinical personnel.
• Fosters an environment of open communication and continuous learning.
• Models and coaches evidenced-based and culturally specific models of care to promote recovery.
• Handles crisis situations and make decisions in an objective and ethical manner.
• Maintains professionalism at all times with the ability to maintain objectivity in stressful situations.
• Equally implements TCC policy among team members.
• Supports clinicians through service provision during periods of being short-staffed, including assuming a patient/client caseload as needed

Fosters an environment where direct reports are routinely achieving productivity requirements.

• Ensures continuous curriculum development and usage by clinicians.
• Participates in performance improvement activities through the measurement, tracking and submission of data on identified opportunities for improvement.
• Assists in the development and implementation of techniques, procedures, and systems designed to continuously improve the quality of services, attainment of productivity by clinicians and expansion of services as identified or needed for new and existing programs.
• Attends specialized court dockets to advocate for clients and promote services at TCC.
• Completes and turns in weekly, quarterly, and annual court reports for specialty dockets.
• Ensures communication between team members and throughout the organization.
• Monitors and ensures timely completion of documentation including progress notes, treatment plans and discharge summaries while providing feedback to the clinicians.
• Ensures coverage during absences to ensure consistent service provision to the clients.
• Works in collaboration with Chief Clinical Officer to introduce new ideas and enhance services through supervision and ongoing communication.
• Promotes services through establishing external relationships.

Ensures communication with colleagues when clients are shared between programs.

• Supports the screening, assessing, and intake procedures for all potential new clients.
• Completes all other duties as assigned.

Supervisory Responsibilities [if applicable]:
The Treatment Manager will oversee Peer Supporters, Care Coordinators, CDCAs, Therapists, and Counselors.

Qualifications:

• Masters degree in social work and/or counseling.
• Minimum of (3) three years of leadership experience in a clinical role with progressive leadership responsibilities serving clients with mental health and/or substance use disorders is preferred.
• Experience in multiple treatment settings, e.g., inpatient, partial, outpatient, and/or residential a plus.
• LISW/LISW-S or LPCC/LPCC-CS required.

Skills:

• Demonstrated knowledge, use and implementation of evidence-based practices.
• Experience with providing work/clinical supervision, and knowledge of applicable regulatory guidelines affecting the operations of a treatment program.
• Superior communication skills, both written and verbal, to effectively address all levels within the…