Hospice Care Consultant

Overview

At Luminary Hospice, we are a mission-driven organization that empowers our team members to shape our culture in order to provide the highest quality support to patients and families throughout their end-of-life journey. Our mission is to deliver personalized care that radiates compassion and preserves dignity for all we are honored to serve, focusing on the whole person with expert medical care, pain management, emotional and spiritual support, and resources for families and caregivers.

Reports To:

Executive Director

The Hospice Care Consultant provides education and raises awareness of the hospice benefit, with a primary focus on developing and maintaining relationships that give access to eligible patients to receive hospice services.

• Assists the Executive Director/Administrator in establishing organization volume projections in the annual budget.
• Initiates marketing and promotional initiatives to achieve budgetary volume projections.
• Conducts market assessments and develops a comprehensive marketing plan designed to meet budgetary projections.
• Establishes and maintains positive working relationships with current and potential referral sources.
• Educates facilities, families, and the community at large on the hospice benefit.
• Provides leadership in strategic planning including identifying opportunities for additional or improved services to address customer needs.
• Supports the care team in the field by gathering referral information, helping to obtain orders, and following up on pending referrals.
• Ensures annual education is completed and documented.
• Accountable to goals set by agency leadership, including development of unique referral sources, territory growth, and achieving admission/census goals.
• Other duties as assigned.

The statements above summarize major duties and responsibilities; incumbents may be asked to perform tasks beyond those stated.

• A bachelor’s degree in marketing, Business Administration, or related field preferred.
• At least two (2) years’ experience in health care marketing, preferably in hospice care.
• Proficient in MS Office applications and ability to learn department and job-specific software systems.
• Demonstrated organizational skills.
• Demonstrated effective verbal and written communication skills.
• Demonstrated analytical problem-solving skills.
• Attention to detail and a high degree of accuracy.

• Communication:
  Demonstrates the ability to reply and receive information from others.
• Customer Service:
  Works with customers to assess needs and meet/exceed requirements and expectations.
• Emotional Intelligence:
  Manages oneself and interacts successfully with others.
• Time Management:
  Demonstrates the ability to manage time productively and efficiently.

The physical demands described are representative of those required to perform essential functions. Reasonable accommodations may be made for individuals with disabilities. The role may involve sitting or standing; occasional lifting up to 50 pounds.

Luminary Hospice is an equal opportunity employer committed to a diverse and inclusive workplace. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. All employment decisions are based on business needs, job requirements, and individual qualifications.

Luminary Hospice offers a competitive compensation package and a comprehensive benefits package, including health, dental, and vision insurance, retirement savings options, and more to support health, well-being, and long-term financial goals.