Intake Coordinator, Mental & Behavioral Health Institute; MBHI Systems Navigator

As a Mental & Behavioral Health Institute (MBHI) Systems Navigator, you will play a critical role in ensuring children and families receive timely and appropriate mental health services through effective coordination and communication. You’ll work closely with internal care teams, community-based providers, and caregivers to help families navigate the mental health system and overcome barriers to care.

System Interaction

• Manage referrals, schedule appointments, and coordinate care across internal departments and external mental health providers.
• Act as a liaison, building relationships with service providers to ensure smooth transitions for patients and families.
• Document interactions and care coordination in the Electronic Health Record (EHR).
• Facilitate communication between care teams and external providers, ensuring continuity of care.

Family Liaison

• Help families overcome barriers to accessing care, such as transportation, insurance, and system navigation.
• Provide clear communication to caregivers about next steps, logistics, and what to expect in their care journey.
• Elevate family concerns to the appropriate care team members, providing psychoeducation on the mental health system when necessary.

Collaboration with ED

• Assist patients referred by PIRC Social Workers by scheduling follow-up appointments with appropriate providers.
• Address insurance, location, and eligibility needs for services.
• Follow up with families on referrals and help resolve barriers preventing access to care.
• Educate families about crisis support and ensure they understand their care plan.

Discharge Planning

• Work with the care team to coordinate outpatient care post-discharge.
• Schedule follow-up appointments, manage referrals, and help families navigate any obstacles in accessing services.
• Act as the point of contact for families between discharge and outpatient care, addressing any crises that arise.

Care Coordination

• Coordinate with school services teams for students returning to school after hospitalization or intensive treatment.
• Facilitate transitions from pediatric to adult mental health services, attending appointments and ensuring a smooth hand-off to new providers.
• Serve as a resource for private pay patients, assisting with navigating the system.
• Manage care coordination for patients with multiple services (e.g., Psych and DDBP), ensuring appointments are aligned, and concerns are addressed.

• Bachelor’s degree in Social Work, Psychology, or a related field.
• Two years' experience in related field

• Experience working in healthcare or mental health services, with knowledge of care coordination and patient advocacy.
• Strong organizational and communication skills.
• Ability to navigate complex systems and build relationships with internal and external stakeholders.

Burnet Campus

Full time

Day (United States of America)

Psychiatry

Regular

1

40

Annualized pay may vary based on FTE status $49,712.00 - $62,150.40

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

• Recognized by U.S. News & World Report as atop 10 best Children’s Hospitals in the nation for more than 15 years
• Consistently among the top 3 Children’s Hospitals for National Institutes of Health (NIH) Funding
• Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025)
• One of the nation's America’s Most Innovative Companies as noted by Fortune
• Consistently certified as great place to work
• A Leading Disability Employer as noted by the National Organization on Disability
• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)

We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.

Comprehensive Job Description Provided Upon Request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability