Front Desk Medical Receptionist

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We’re unique. You should be, too. We’re changing lives every day for both our patients and our team members. Are you innovative, entrepreneurial and driven? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Care Facilitator is one of a patient’s first contacts with our Chen Med family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent checks patients in and out of the medical clinic and provides basic secretarial and administrative support. A successful Care Facilitator possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient.

• Interacts appropriately with patients and records information while greeting, checking‑in, checking‑out or scheduling appointments. Conducts lobby checks to ensure organization and cleanliness.
• Serves as the gatekeeper for PCP and Specialist schedules, including ensuring Top 40 patients are scheduled every 13 days.
• Utilizes computer equipment and programs to add new patient information, prints relevant forms for processing, schedules appointments, responds to emails and generates New Patient packets. Ensures patient contact and emergency contact information is accurately documented in the system.
• Conducts “love” calls, mails birthday and greeting cards to patients commemorating special events.
• Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.
• Clearly communicates information about Chen Med clinical personnel to patients and other individuals.
• Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow‑up and in‑house Specialist referral appointments, when necessary.
• Escorts patients to exam rooms and ensures their comfort and well‑being prior to leaving.
• Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients and reports on hospitalizations including HITS census, ENS Ping, etc.
• Presents patients with a customer service survey during checkout and escalates if needed for immediate service recovery.
• Participates in daily and weekly huddles to provide details on patients.
• Regulates and monitors aspects of transportation, including managing driver lists, medication deliveries, grocery deliveries, driver behavior challenges and coordinating Uber/Lyft rides for patients.

• Maintains the confidentiality of patients’ personal information and medical records.
• Reviews patients’ personal and appointment information for completeness and accuracy.
• Transmits correspondence by mail, email or fax.
• Performs other duties as assigned and modified at manager’s discretion.

• Exceptional customer service skills and passion for serving others.
• Working knowledge of medical insurance and/or knowledge of electronic medical record (EMR) systems.
• Knowledge of Chen Med Medical products, services, standards, policies and procedures.
• Skilled in operating phones, personal computers, software and other basic IT systems.
• Ability to communicate with employees, patients and other individuals in a professional and courteous manner.
• Detail‑oriented to ensure accuracy of reports and data.
• Outstanding verbal and written communication skills.
• Demonstrated strong listening skills.
• Positive and professional attitude.
• Proficient in Microsoft Office Suite products including Excel, Word and Outlook.
• Ability and willingness to travel locally and regionally up to 10% of the time.
• Spoken and written fluency in English.

$14.3 - $20.42 Hourly. The posted pay range represents the base hourly rate or base annual full‑time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education,…