Access Associate

Part Time Day

GSH паалийәтമാക്കൽ/രജിസ്ട്രേഷൻ

Performs hospital-based registration in an on‑site patient‑facing setting. Provides excellent customer service to internal and external customers. Works within TH ancillary departments to coordinate care, communication, confidentiality (HIPAA), and patient throughput with patients and medical staff to obtain timely and accurate information necessary to register patients. Collects patient demographics and insurance information accurately, verifies insurance eligibility, and collects copays, deposits, and deductibles.

Utilizes standardized scripting to ensure compliance with legal and financial requirements. Educates patients on insurance benefits and out‑of‑pocket costs based on Epic generated estimates and connects patients with financial assistance resources as needed. Performs registration duties while maintaining patient safety and the integrity of patient needs, following the processes of each specific department, including maintaining waiting rooms, informing clinical teams of medical concerns, and identifying/perform meer registration tasks (CARES, Stroke, WC, Protocols, ODACS, etc.).

Provides way‑finding and assists with transportation and visitor needs.

• High School Degree or GED
• Experience in a fast‑paced customer‑driven environment
• Ability to operate multiple computer applications
• Excellent verbal and written skills
• Typing speed of 35 wpm
• Medical terminology required within the first year of employment if not already taken
• 1‑2 years experience in Customer Service

• Adapt to a dynamic workflow, appropriate volume registrations per hour, and other identified departmental targets.
• Meet departmental targets for accuracy and avoiding critical errors.
• Follow scripting, anticipate customer needs, problem‑solve, and maintain consistent and positive interactions with patients and co‑workers.
• Demonstrate Always Behaviors and AIDET + The Promise.
• Follow regulatory and departmental policies for data collection, patient safety, and point‑of‑service collections.

Flexibility to work in 24/7 departments, 1st, 2nd, and 3 bushes. Ability to work 12‑hour shifts, weekends, and on‑call rotations.

• Bending – Consistently
• Climbing – Rarely
• Concentrating – Consistently
• Continuous Learning – Consistently
• Hearing:
  Conversation – Consistently
• Hearing:
  Other Sounds – Consistently
• Interpersonal Communication – Consistently
• Kneeling – Consistently
• Lifting