Patient ACCESS Coordinator-Mt. Auburn ER

PATIENT ACCESS COORDINATOR – Mt. Auburn ER (FT 8:30a‑7:00p)

Apply for the PATIENT ACCESS COORDINATOR – Mt. Auburn ER (FT 8:30a‑7:00p) role at The Christ Hospital Health Network
.

Obtain and verify appropriate personal, demographic and financial information for the purposes of ensuring quality patient care through proper patient identification and maximal reimbursement for all billable clinical services rendered. Scan the appropriate identification documents into OnBase, obtain EMTALA notification signature, notify clinical staff when patients present with a critical condition, and place appropriate insurance information on account.

• Analytical Skills
  Analyze patient accounts; evaluate financial data to establish current accounts, document actions taken to maximize reimbursement. Maintain knowledge of current HMO/PPO/Medicaid/Medicare/commercial insurance regulations, determine insurance coverage priority, and complete required MSPQ questionnaires. Obtain and document clinical referrals, coordinate patients needing financial assistance, and collect/deposit required insurance co-payments per protocol.
• Clinical Skills
  Process emergency and obstetrics cases by notifying appropriate staff.
• Compliance Skills
  Obtain signatures for all revenue cycle documentation, prepare charts and collect forms, distribute and witness patient advanced directive forms, and provide patients with information about rights and responsibilities.
• Communication/Interpretation Skills
  Interview patients, verify and enter complete and accurate demographic and financial information into the database, update information per encounter, assess financial plan and coverage priority.
• Education & Leadership Skills
  Provide education, training, and mentoring for other staff members; attend department meetings and review procedural & process changes.
• Maintain facility‑established productivity standards and Patient Accounts Quality Guidelines (100% accuracy for 95% of all registrations); communicate effectively and meet/exceed customer service goals.

• Knowledge and Skills
  Specialized knowledge required: analytical skills for decision making, understanding of hospital medical staff rules, infection control policies, medical terminology, and acuity levels.
• Education
  High School Diploma;
  Associate’s Degree preferred or equivalent combination of education and experience.
• Years of Experience
  One to three years in Registration, Billing, Customer Service, or Managed Care Organization environment.
• Required Skills and Knowledge
  Analytical skills, computer literacy (Epic, Passport, OnBase, Microsoft Office, Midas), internet access, and use of third‑party payer systems for eligibility and verification.
• Licenses & Certifications
  Annual Registration Competency Review score ≥95%; yearly STAT testing completed.
• Excellent communication, problem‑solving, flexibility, organization, stress‑management, and independent customer‑service resolution skills.

Seniority Level: Entry level

Employment Type:

Full‑time

Job Function:
Health Care Provider

Industry: Hospitals and Health Care