Scheduler - Montgomery Family Medicine

Scheduler I - Montgomery 2500 Family Medicine

Full Time - Days

Manages daily patient and physician scheduling using Practice Management system for ordering labs, diagnostic test orders and scheduling doctor’s visits, follow‑up appointments and hospital procedures and surgeries as needed. Schedules appointments to optimize patient satisfaction, provider time and treatment room utilization. Confirms appointments and scans orders into Electronic Medical Record. Requires confidentiality, judgment and discretion.

• Answers telephone and directs calls to appropriate staff, makes daily patient, physician and other phone calls.
• Receives and routes messages, correspondence and administrative documents.
• Performs phone system/answering service functions.
• Manages physician’s Outlook calendar as needed.
• Greets visitors, performs patient check‑in and check‑out including registration and insurance coverage determination.
• Collects co‑pays and outstanding balances; maintains cash drawer and reconciles balances.
• Verifies referrals and performs pre‑certifications as appropriate.
• Types, mails, faxes correspondence, sends patient letters, new patient paperwork.
• Manages various work queues in EMR as needed.
• Orders office supplies and maintains front office cleanliness.
• Performs all other clerical duties as assigned.

• High School Diploma or equivalent.
• One to three years customer service experience; medical office experience and 1‑year prior scheduling experience preferred.
• Computer skills:
  Microsoft Outlook, Word, Excel; must pass skills assessment tests.
• Strong verbal and social skills; excellent customer service.
• Proficiency in EMR; ability to find and print records, scan invoices, enter registration data.
• Knowledge of health insurance coverage and requirements.
• Ability to manage co‑pays, post, balance log sheet.
• Analytical decision‑making skills.
• Knowledge of and compliance with HIPAA privacy requirements.