Case Manager; Service & Support Administrator), Developmental Disabilities Services

Case Manager (Service & Support Administrator), Developmental Disabilities Services (4649-66)

4 days ago Be among the first 25 applicants

“People we serve come from all walks of life, and so do we. We want to empower the potential of every team, and we know that teams perform best when they are diverse and every team member feels that they belong.”

• Have a passion for improving others’ lives, demonstrated through superior customer service.
• Possess excellent written and verbal communication skills and an appreciation for the work behind providing social services to the community.
• Value a purpose‑driven culture, supportive team members, and organizational commitment to growth and innovation.

• Hourly position paid bi‑weekly
• Starting salary range, determined by formula accounting for years of directly related experience: $26.00 per hour base rate ($49,000.00 per year) to $32.50 per hour ($61,000.00 per year) for 10 years of experience in the same job.
• Full‑time (36.25 hours) employees:
• One week of paid vacation and one year of sick day accrual immediately allocated upon hire.
• 3 personal days provided per year, prorated with employee start date.
• Starting vacation accrual of 3 weeks per year.
• Sick time accrued at 15 days per year after first year of employment with an unlimited accrual.
• Comprehensive Benefits Package:
  Medical, HRA, Dental, Vision, Employer‑Paid Life Insurance, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Wellness Incentives, robust Employee Assistance Plan, access to Free Medical and Rx through Marathon Health, and more!
• Ohio Public Employees’ Retirement System, which includes a 10% employee contribution and a 14% employer contribution.

A typical day in the life of an SSA includes being out in the field, meeting with individuals on your caseload. You might meet at their home, a coffee shop, one of our offices, or wherever the individual is most comfortable. You will also be making phone calls from the iPhone we provide and attending Zoom meetings with others on your team or service providers, organizing resources for your individuals served.

You will enter case notes and update their planning documents on the laptop we provide. You may be organizing and communicating from home part of your day, and out in the field meeting with people in other parts of your day. You may stop in our offices to grab supplies or work for an hour in between appointments. Your goal is to support your assigned individuals in living their best lives!

To learn more about our SSA role, : SSA Job Preview

• Facilitates individual and family service plan development, assigning responsibilities among team members and coordinating goal implementation.
• Assists in identifying, selecting, and obtaining/maintaining services, support, and benefits; serves as the primary contact for assigned individuals and families.
• Ensures timely and accurate documentation adherence to regulatory requirements with supervisory support.
• Monitors individual plans for compliance and service quality, communicating rights to individuals.
• Prepares case notes, reports, evaluations, and summaries while maintaining confidentiality.
• Collaborates with staff to problem‑solve, identify resources, and address service gaps.
• Complies with relevant state and local guidelines for reporting abuse, neglect, and incidents.
• Attends meetings and conferences for best practices, participating in relevant division, agency, local, and state meetings.
• Maintains required licenses and certifications.
• Travels for service planning and monitoring in line with agency procedures.
• Performs additional assigned duties.

• Bachelor’s degree required, a degree in psychology, special education, human services, or related field preferred.
• One (1) year of experience working with individuals with Developmental Disabilities in a vocational, residential, case management, treatment program or equivalent preferred.
• Must be able to pass…