Lab Client Service Representative – West Hospital

Thank you for considering a career at Mercy Health!

Scheduled Weekly

Hours:

40

Work Shift: Days (United States of America)

Mercy Health

Mercy Health is a faith-based and patient-focused organization dedicated to enhancing the health and well-being of all people in mind, body and spirit through exceptional patient care. We seek people who are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Lab Client Service Representative – West Hospital

The Lab Client Service Representative supports overall laboratory operations by performing the duties of a receptionist, collecting blood and other specimens, and registering patients in a timely manner to maintain the department efficiently. Responsibilities will include order entry, result look-up, report generation, and answering internal/external calls in a friendly and helpful manner.

• Provides excellent customer service by greeting patients and the community in a respectful manner
• Collects all specimens according to established procedures from patients and ensures they are properly processed
• Identifies patients accurately and matches the patient’s identity with the correct service to ensure patient safety
• Responsible for data entry and processing of specimens by labeling, centrifuging, splitting, and freezing specimens as requested by test orders
• Performs departmental-related clerical duties such as checking inventory, stocking supplies, and answering phones when needed
• Must possess the ability to troubleshoot and resolve problems promptly
• Other duties as assigned

• High School Degree or GED

• Medical Administrative Assistant experience preferred, but not required

• Ability to provide quality, error-free work in a fast-paced environment
• Engage with staff and patients in a professional manner
• Position requires travel to off-site locations

Mercy Health is an equal opportunity employer.

As a Mercy Health associate, you’re part of a mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Core Laboratory - Mercy Health Partners Regional Lab

It is our policy to abide by all Federal and State laws, as well as the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability.

If you would like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia;
Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email  If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the Talent Acquisition Team at