Self Pay Operations Specialist

Self Pay Operations Specialist

Ensemble Health Partners is a leading technology‑enabled revenue cycle management solutions provider for health systems, hospitals, and physician groups.

• Customer Obsession:
  Consistently provide exceptional experiences for clients, patients, and colleagues.
• Embracing New Ideas:
  Continuously innovate by adopting emerging technology.
• Striving for Excellence:
  Execute at a high level demonstrating Ensemble Difference Principles and delivering outstanding results.

The Self‑Pay Operations Specialist follows up on patient accounts with a self‑pay balance for assigned client(s), performing responsibilities while meeting regulatory compliance and organizational policies. Position is on‑site at Blue Ash CBO, Cincinnati, OH.

Pay: $15.50–$16.55 /hr based on experience.

• Customer Obsession:
  Provide exceptional experiences for clients, patients, and colleagues.
• Embracing New Ideas:
  Continuously innovate with emerging technology.
• Striving for Excellence:
  Demonstrate best practices and deliver outstanding results.
• Print and mail medical records, itemized bills, and other required documents from client host systems, EIQ, shared folders, Teams, emails, or virtual fax.
• Pull and distribute documentation to other departments.
• Print daily hard‑copy payers UB s, 1500s, medical records & EOBs and process them for mailing.
• Report daily volume, backlog, and workflow information; pull various reports and work on special projects.
• Review patient accounts, work queues, patient portals, and respond to emails from patients, payors, attorneys, etc.
• Identify and correct account errors; communicate with departments responsible for corrections.
• Partner with other departments to resolve patient complaints or situations impacting the patient.

• Certified Revenue Cycle Representative (CRCR) required within 9 months of hire (company paid).

• Less than 1 year.

• High School Diploma, GED, or equivalent experience.

• Valid Notary Public Certification.
• Microsoft Office proficiency.
• Revenue cycle knowledge.
• Critical thinking.

• Comprehensive benefits package: healthcare, time off, retirement, and well‑being programs.
• Culture focused on collaboration, growth, and innovation.
• Professional development with tuition reimbursement and certifications.
• Recognition: quarterly and annual incentive programs.

Ensemble Health Partners is an equal employment opportunity employer. The company does not discriminate based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or any other protected class in accordance with applicable laws. We provide reasonable accommodations for qualified individuals with disabilities. For accommodation requests, contact

This posting addresses state‑specific requirements regarding pay transparency. Compensation decisions consider many factors, including geographic location, knowledge, skills, experience, education, licensure, internal equity, and time in position. The pay range is $15.50–$16.55 /hr.

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Entry Level

Full‑time

Management and Manufacturing

Hospitals and Health Care