Patient Care Coordinator - Upstream​/Beacon Ortho- Sharonville

Overview

Beacon Orthopaedics, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Sharonville, OH.

Are you looking for a position in a growing organization where you can make a significant impact on the lives of others?

• A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic.
• Our Patient Care Coordinators have excellent customer service skills.
• Patient Care Coordinators learn new things – a lot! The Patient Care Coordinator multitasks in multiple computer programs each day.

• Greets everyone who enters the clinic in a friendly and welcoming manner.
• Schedules new referrals received by fax or by telephone from patients and physician offices.
• Verifies insurance coverage for patients.
• Collects patient payments.
• Maintains an orderly and organized front office workspace.
• Other duties as assigned.

• Annual paid Charity Day to give back to a cause meaningful to you
• Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
• 3-week Paid Time Off plus paid holidays
• 401K + company match

The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation.

• Core responsibilities:
  
  collect all money due at the time of service; convert referrals into evaluations; schedule patient visits; provide customer service.
• Create an inviting clinic atmosphere.
• Make all welcome calls and monitor arrival rate through creation of a great customer experience.
• Practice Management: manage schedule efficiently; manage document routing; manage personal overtime; manage non-clinical documentation; manage deposits; manage caseload, discharge candidate, progress notes, and insurance reporting; monitor clinic inventory.
• Training: attend required training with the Territory Field Trainers (TFT) for Raintree and other business process updates; complete quarterly compliance training.

• High School Diploma or equivalent
• Communication skills – ability to relate well to Business Office and Field leadership
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision
• As a member of a team, possess efficient time management and presentation skills

• This position is subject to inside environmental conditions; protected from weather but not necessarily from temperature changes; exposure to noise typical of an indoor environment.
• Full-time position operating within normal business hours Monday through Friday, with a minimum 40 hours per week; may be required to attend special events some evenings and weekends or work additional hours as needed.
• This position is subject to sedentary work.
• Constant sitting, with ability to stand as needed.
• Constantly communicates with associates; must be able to hear and speak to exchange information.
• Frequently operates a computer and office equipment (printers, phone, keyboard, mouse, copy machines).
• Constantly uses repetitive motions to type.
• Must be able to view computer screen (near acuity) and read items on screen.
• Must have ability to comprehend information, use judgment to respond appropriately in various situations.
• Occasionally walks, stands, or lifts 0-20 lbs.; carries, pushes, and pulls 0-20 lbs.
• Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs.

This job description is not an all-inclusive list of duties and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship.

Please do not contact the clinic directly.

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Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.