Scheduler - Galbraith Integrative Medicine

Scheduler I - Galbraith Integrative Medicine - Full Time - Days

Manages daily patient and physician scheduling using the Practice Management system for ordering labs, diagnostic test orders, and scheduling doctor visits, follow‑up appointments, hospital procedures and surgeries as needed. Schedules appointments to optimize patient satisfaction, provider time, and treatment room utilization. Confirms appointments and scans orders into the Electronic Medical Record (EMR). All assignments are performed confidentially and require discretion and judgment.

• Answers telephone and directs calls to appropriate staff; makes daily patient, physician, and other phone calls.
• Receives and routes messages, correspondence and administrative documents to the appropriate staff; performs phone system/answering service functions.
• Manages the physician’s Outlook calendar as needed.
• Greets visitors and patients; performs patient check‑in and check‑out, including full registration and determining insurance coverage.
• Responds to patient, prospective patient, drug rep, and visitor inquiries in a courteous manner.
• Collects co‑pays and outstanding balances; obtains, records, and updates personal and financial patient information.
• Maintains cash drawer, logs co‑pays, reconcilies balances, and prepares deposit slips.
• Verifies referrals and performs pre‑certifications as appropriate.
• Types, mails, faxes correspondence and sends patient letters, new patient paperwork, etc.; manages various work queues in EMR.
• Orders office supplies and maintains front office and reception area cleanliness.
• Performs all other clerical duties as assigned.

• High School Diploma or equivalent.
• One to three years of customer service experience; medical office experience and one‑year prior scheduling experience preferred.
• Proficiency in copier, fax, telephone system, postage equipment, and computer skills (Microsoft Outlook, Word, Excel). Must pass a skills assessment test.
• Strong verbal and social skills; excellent customer service skills.
• Excellent computer skills to utilize Electronic Medical Records systems and Practice Management System.
• Knowledge of health insurance coverage and requirements.
• Basic math skills for handling co‑pays and balancing log sheet.
• Analytical skills to make decisions based on facility and clinical situation.
• Knowledge of and compliance with HIPAA privacy requirements.