Scheduling Associate

Job Description

Job Overview:

Performs Scheduling and Pre-Registration functions in a timely and accurate manner in a call center setting: working with provider office teams to coordinate care and communicate with patients to obtain information necessary to schedule and/or register patients. Creates patient estimates for scheduled services, exhibits knowledge of insurance benefits, educates patients on out-of-pocket responsibility and financial assistance/payment options. Provide excellent customer service and answer patient questions and resolve issues.

Initiates patient requests using Epic Telephone Encounters to support the clinical team in completing prescription refill requests, medical records and general questions for the clinical team

This position includes a sign on bonus

Job Requirements:

High School Degree or GED
2-3 years Customer Service
1-2 years Clerical, Other, Healthcare and/or Insurance industry
Ability to operate multiple computer applications
Excellent verb and written skills
Effective problem solving
Customer Service experience

Job Responsibilities:

Competently meets Not Ready targetand handles appropriate volume of phone calls per shift. Follows regulatory and departmental procedures to ensure patient safety including use of decision trees, scheduling protocols, collection of data and messaging. Meets call quality targets and follows required scripting, including AIDET+P, anticipate customer needs, consistent and positive interactions with patients and coworkers. Works proficiently and competently, and exceeds accuracy targets with no critical errors

Other job-related information:

Working Conditions:

Climbing - Rarely
Concentrating - Consistently
Continous Learning - Frequently
Use of Hands - Consistently
Hearing:
Conversation - Consistently
Interpersonal Communication - Frequently
Lifting