Medical Receptionist

Medical Receptionist at American Family Care

We are seeking a highly motivated Receptionist to join our team in Cincinnati, OH. The role involves providing exceptional customer service to patients and visitors, ensuring smooth front‑desk operations, and managing patient flow.

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S., offering care seven days a week on a walk‑in basis. Our state‑of‑the‑art centers are equipped with onsite labs and in‑house X‑ray capability.

• Paid time off
• Flexible scheduling
• Health insurance
• Retirement benefits

• Ensure the clinic is ready to open each day by inspecting the facility, launching necessary computer system applications, and organizing new patient registration packets.
• Greet patients, provide initial paperwork, and obtain copies of insurance and .
• Register patients, update records, verify insurance accurately and timely, and check patients out.
• Collect and process patient payments, resolve billing issues and collection accounts.
• Address patient needs courteously, including scheduling follow‑up appointments and fulfilling documentation requests.
• Maintain cleanliness and organization of the waiting area and front desk.
• Reconcile daily patient charges against system reports and investigate discrepancies.
• Complete closing procedures by preparing documentation and submitting required reports.
• Secure financial assets and perform cash control procedures.
• Maintain thorough and accurate documentation and patient confidentiality.
• Perform other duties and tasks as assigned.

• High school diploma required; associate degree preferred.
• 1‑2 years of experience in a medical office or urgent care setting preferred.
• Basic computer skills and experience with electronic health records preferred.
• Knowledge of medical terminology, insurance procedures, and HIPAA regulations preferred.
• Excellent customer service skills with a positive attitude and professional demeanor.

We are an equal opportunity employer and welcome all qualified candidates to apply.

Location:

Cincinnati, OH. Salary: $35,000 – $50,000 per year.