Scheduler - Green Township OBGYN

Scheduler I - OBGYN Green Township - Full Time - Days

Join to apply for the Scheduler I - OBGYN Green Township - Full Time - Days role at The Christ Hospital Health Network
.

Manages daily patient and physician scheduling using Practice Management system for ordering labs, diagnostic tests, and scheduling doctor’s visits, follow‑up appointments, hospital procedures, and surgeries as needed. Schedules appointments to optimize patient satisfaction, provider time, and treatment room utilization. Confirms appointments and scans orders into Electronic Medical Record (EMR). Assignments may require a confidential manner and judgment and discretion at all times.

• Answers telephone and directs calls to appropriate staff, makes daily patient, physician and other phone calls.
• Receives and routes messages, correspondence, and administrative documents to the appropriate staff.
• Performs phone system/answering service functions and manages the physician’s Outlook calendar as needed.
• Greets visitors and patients, performs patient check‑in and check‑out including full registration when necessary, determining insurance coverage levels and completing required paperwork.
• Responds to patient, prospective patient, drug reps, and visitor inquiries courteously, collects co‑pays and outstanding balances, and updates patient information as required by Medicare, state, and federal guidelines.
• Maintains cash drawer, logs co‑pays and payments, reconciles balances, and prepares and reconciles deposit slips as needed.
• Verifies referrals and performs pre‑certifications as appropriate, types, mails, faxes correspondence, and manages work queues in EMR.
• Orders office supplies and maintains front office and reception area cleanliness.
• All other clerical duties as assigned.

Education
:
High School Diploma or equivalent.

Years of Experience
:
One to three years customer service experience required. Medical office experience and one year of scheduling experience preferred.

Required Skills and Knowledge
:

• Strong verbal and social skills to facilitate respectful interactions with patients, physicians, visitors, co‑workers, and drug reps by phone or in person. Excellent customer service skills.
• Excellent computer skills to use Electronic Medical Records systems, Practice Management System, Microsoft Outlook, Word, and Excel.
• Knowledge of health insurance coverage requirements.
• Ability to correctly process co‑pays, post, and balance the log sheet.
• Analytical skills to make decisions based on facility and clinical situation.
• Knowledge of and compliance with HIPAA privacy requirements.