Scheduler - Main HV Admin

Manages daily patient and physician scheduling using Practice Management system for ordering of labs, diagnostic test orders and scheduling doctor’s visits, follow‑up appointments and hospital procedures and surgeries as needed. Schedules appointments in order to optimize patient satisfaction, provider time and treatment room utilization. Confirms appointments and scans orders into Electronic Medical Record (EMR). Assignments may be of a confidential manner and require judgment and discretion at all times.

• Answers telephone and directs calls to appropriate staff, makes daily patient, physician and other phone calls.
• Receives and routes messages, correspondence and administrative documents to the appropriate staff.
• Performs phone system/answering service functions.
• Manages the physician’s Outlook calendar as needed.
• Greets visitors and patients.
• Preforms patient check‑in and check‑out including full registration when necessary, determining all insurance coverage and completing required paperwork for all appropriate patients.
• Responds to patient, prospective patient, drug reps and visitor inquiries in a courteous manner.
• Collects co‑pays and outstanding balances.
• Obtains, records, and updates personal and financial patient information and signatures from patients as determined by Medicare, State and Federal guidelines.
• Stays abreast of current insurance rules and policies.
• Maintains cash drawer, logs co‑pays and other payments, reconciles balances; may prepare and reconcile deposit slip.
• Verifies referrals and performs pre‑certifications as appropriate.
• Types, mails, faxes correspondence as needed including sending patient letters, new patient paperwork, etc.
• Manages various work queues in EMR as needed.
• Orders office supplies and maintains front office and reception area cleanliness.
• Performs all other clerical duties as assigned.

• Education
  :
  High School Diploma or equivalent.
• Experience
  :
  One to three years of customer service experience. Medical office experience and 1‑year prior scheduling experience preferred.
• Required skills and knowledge
  :
  • Comprehensive computer skills (Microsoft Outlook, Word, Excel) and proficiency using EMR and Practice Management System.
  • Copier, fax, telephone system, postage equipment operation.
  • Ability to multi‑task and maintain confidentiality.
  • Strong verbal and social skills, excellent customer service.
  • Knowledge of health insurance coverage and requirements; able to make changes to co‑pay entries and balance logs (basic math).
  • Analytical skills to make decisions based on facility and clinical situation.
  • Knowledge of and compliance with HIPAA privacy requirements.

• Entry level

• Full‑time

• Administrative
• Industry: Hospitals and Health Care