Associate Center Operations Director

Associate Center Operations Director – Chen Med

We are seeking an Associate Center Operations Director to oversee center operations, enhance patient experience, and drive operational efficiency at Chen Med.

• Patient
  
  Experience:
  
  Enhances the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction.
• Slot Utilization:
  Optimizes the utilization of available appointment slots to maximize patient access and operational efficiency.
• Slots Quality:
  Ensures the quality of appointment slots, maintaining a balance between availability and the needs of patients.
• Available and Accessible:
  Ensures that the team is readily available and accessible to all patients, reducing wait times and barriers to care.
• Disenrollment Monitors and manages patient disenrollment rates, identifying and addressing causes to retain patients and improve continuity of care.
• Orphan Patients:
  Identifies and manages orphan patients (those without assigned primary care providers) to ensure they receive continuous and coordinated care.
• Center Culture (Engagement):
  Cultivates a positive center culture that promotes team engagement and a collaborative working environment, implementing initiatives to boost staff morale and engagement.
• Center Workforce Planning:
  Develops and executes effective workforce planning strategies to ensure the center is adequately staffed to meet patient needs and operational demands.
• Onboarding of Line Staff:
  Oversees the onboarding process for new line staff, ensuring they receive comprehensive training and support to integrate smoothly into the team.
• Teammate Retention (Turnover):
  Implements strategies to improve teammate retention and reduce turnover rates, fostering a supportive environment that encourages long-term commitment and career growth.
• Performs other duties as assigned and modified at manager’s discretion.

• Ability to build relationships and foster a culture of collaboration and mutual respect.
• Strong business acumen and acuity with a data-driven mindset.
• Team builder, ability to develop and implement strategies to engage and develop team members.
• Good knowledge of general Operations standards, functions, methods, techniques, practices, processes and procedures.
• Understanding of regulatory standards, various local, state and federal laws that apply to the business.
• Excellent critical reasoning, decision-making, and problem-solving skills.
• Strong organizational skills and attention to detail to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities.
• Intermediate working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and other software.
• Spoken and written fluency in English.
• Requires use and exercise of independent judgment.

• BA/BS degree in Healthcare Administration, Business Administration, Biological Science or a closely related discipline required, or equivalent experience may be considered.
• Minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment.
• Minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment.

$83,638 - $119,482 Salary. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions.