Permit Specialist

Overview

General Statement of Duties

This employee assists with supervision of the Permit Center customer service principles, processes and operational management, e.g., organizational structure and staffing, workforce management, including forecasting and scheduling, real-time monitoring, metrics and performance measurement, quality monitoring, etc. Assists with management and monitors the daily operations of the Permit Center. As assigned, I may handle escalated customer issues; conduct selection, training, coaching, mentoring and evaluation of staff to ensure individual performance goals are achieved.

Performs related duties in the Customer Service Section of the Permit Center as assigned.

Performs related management, analytical and technical duties in the Customer Service Section of the Permit Center as needed.

(Illustrative only. Any one position may not require all the listed KSAs nor do the listed examples include all the KSAs which may be required.)

• Principles of supervision, training, conflict resolution techniques; negotiation techniques.
• Assign, direct, train and evaluate the work of subordinate staff; supervise subordinate staff to accomplish work objectives.
• Technical office support duties related to the processing and issuance of various permit types.
• Processes building permits by logging permits in the database, routing them to proper departments for review, and issuing permits to customers.
• Receives and reviews applications, plans, and other construction documents; determines sufficiency of submittals; advises applicants on requirements for complete submittals; participates in post submittal project review.
• Assists with various administrative tasks by scheduling and resulting inspections, scheduling meetings, filing permits and applications, performing data entry and assisting customers at the counter and over the telephones.
• Prepares, maintains, and distributes permit statistic reports and status reports on active commercial, industrial and residential projects. Research records and provides customers with specialized site-specific property information such as approved building permits, finalized building plans, certificate of occupancies, contractor’s affidavits, special inspections certificates, zoning, site and plot plans.

• Operate appropriate computer equipment; use properly all related hardware and software.
• Operate assigned vehicle in the course of duty.

• Implement and maintain positive employee relations and confidentiality of City information.
• Promote and maintain integrity.
• Analyze and manage effective EEO/AA programs. Assign, direct, train and evaluate the work of subordinate staff; supervise subordinate staff to accomplish work objectives.
• Process complex information while maintaining attention to detail; perform complex analyses of problems and formulate solutions to such problems.
• Communicate clearly and concisely, both orally and in writing.
• Make decisions based on data analysis and observation.
• Interpret, explain and apply pertinent City, state and federal laws, regulations, ordinances, policies and procedures.
• Conduct investigations as appropriate.
• Work effectively and efficiently, establishing work priorities under tight deadlines, high volumes and multiple interruptions. Deal with frequent changes, delays, or unexpected events.

(Illustrative only. Any one position within this classification may not include all of the duties listed nor do the listed examples include all the tasks which may be performed.)

• Assign, direct, train and evaluate the work of subordinate staff; supervise subordinate staff to accomplish work objectives.
• Technical office support duties related to the processing and issuance of various permit types.
• Processes building permits by logging permits in the database, routing them to proper departments for review, and issuing permits to customers.
• Receives and reviews applications, plans, and other construction documents; determines sufficiency of submittals; advises applicants on requirements for complete submittals; participates in post submittal project review.
• Assists with various…