Collector, Finance & Banking

Approaching $180M in assets, Tru Partner Credit Union, located in Cincinnati, OH is currently in search of a part-time proven collector for our consumer loans. Reporting directly to the Loan Servicing Manager, this individual will collect and service delinquent consumer loans. The right person to be our Collector is familiar with utilizing various collection methods that are compliant with state regulations to manage and control their assigned collection queue(s) to ensure that the Credit Union's professional image is always maintained while taking the appropriate actions to bring accounts current.

The hours of the job would be from 9:00 am until 2:00 pm Monday through Friday with some flexibility.

Our ideal candidate will have previous collection experience, knowledge of collection procedures, related laws and regulations, a basic understanding of the U.S. Bankruptcy Code, Small Claims Court systems, and Credit Union policies.

Sounds like you? Let's chat!

Essential Duties/Responsibilities

• Performs Collection Activities and Recovery Functions
  • Handles incoming member inquiries related to loan modifications, loan/account errors, delinquency, and other loan changes via phone, text, email, Banno, or in person.
  • Makes contact with members with negative accounts or early-stage delinquency.
  • Utilizes effective human relations skills and various forms of persuasion to present a positive Credit Union image. Calms irate members and answers questions and complaints. Determines reasons for delinquencies and works towards permanent solutions. Minimizes losses by early actions.
  • Refers accounts to Senior Collector(s) and/or Loan Servicing Manager for advanced loss mitigation
  • Performs collection efforts in accordance with credit union policies and procedures and ensures they are legally compliant.
  Keeps detailed and accurate records
  • Keeps accurate and up-to-date activity reports on late, potentially late, and delinquent accounts.
  • Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence.
  • Researches accounts that appear on late or potentially late records to ensure that credit union errors are detected promptly.
  • Provides members with the opportunity to fully explain their account status.
  • Stays informed of changes in collection policies, procedures, and related legal requirements.
  OTHER FUNCTIONS AND DUTIESBacks up servicing department processing of loan changes and maintenance
  • Processes loan payment corrections.
  • Processes subsequent action activities
  • Processes approved deferments, forbearances, and payment changes
  • Processes skip-a-pay program requests
  • Escalates complex loan corrections, payment disputes, or modification requests to Loan Servicing Manager.
  Performs Other duties as assigned
  • Assists and backs up loan clerk and collector(s) with related duties.

Required Knowledge

• Knowledge of collection procedures and related laws and regulations.
• Understanding of Credit Union policies. Familiar with default and enforcement clauses.
• Basic understanding of the U.S. Bankruptcy Code.
• Understanding of Small Claims Court system.

Skills and Abilities

• Accuracy and thoroughness in work.
• Excellent communication, telephone, and public relations skills.
• Ability to work well independently.
• Ability to work well in stressful situations.
• Ability to operate related computer applications and other business equipment including calculator, copy machine, printer, credit bureau terminal, telephone, fax.

Education and Experience

• High school graduate or equivalent.
• Previous collection experience.