Client Service Specialist

About The Role / Position Summary

The Client Service Specialist is responsible for the coordination of investment activities for institutional clients and FEG’s proprietary funds with investment managers, custodians, fund administrators and FEG internal teams. This position provides day-to-day support to clients by collaborating with trading, fund operations, external service providers and internal advisor teams.

Cincinnati, OH (On-site)

Operations

• Execution of investment-related activities associated with rebalancing and new investments.
• Manage and process cash activities including wires, private capital calls and distributions.
• Coordinate the execution of new investor documents including subscription documents for alternative investments with clients, custodians, investment managers and fund administrators.
• Lead communication efforts with custodians, investment managers, vendors, etc. for internal teams, resolving issues that arise on behalf of clients, and providing updates internally.
• Fulfil audit requirements for clients.
• Perform account maintenance, valuation, and reconciliation activities.
• Setting up client accounts in CRM, portfolio management and reporting systems.

• Listen and learn while still taking full ownership of individual scope of work.
• Take pride in having and continuing to develop expert financial data domain knowledge.
• Enjoy ensuring clients have excellent customer service.
• Care about data quality and consistency.
• Create & follow processes while thinking through efficiency.
• Engage collaboratively with clients, investment teams and peers.
• Prioritize effectively and decisively across complex teams and competing priorities.
• Enjoy working in and learning about the financial investment industry.

• Bachelor’s degree, preferably with a business focus. For certain positions, we accept a high school diploma, GED, or National Career Readiness Certificate (NCRC).
• 1+ years of work experience in the investment management industry, with specific client service and operations experience.
• Ability to identify and resolve/escalate complex problems with minimal guidance and meet deadlines.
• Experienced in Microsoft Office, Excel, PowerPoint, and SharePoint with strong attention to detail, excellent written and verbal communication skills and high work ethic.
• Exemplary knowledge of client study, account management and portfolio management systems.

• Competitive compensation and bonus opportunities commensurate with qualifications and performance.
• Employer-paid life/STD/LTD and subsidized Medical, Dental, & Vision plans.
• Wealth Benefits including company contributions into 401(k) and ESOP programs.
• Paid Time Off (Holidays, PTO, Parental Leave) and flexible/hybrid working.
• Employee-led culture committees dedicated to enabling a happy and healthy company culture.

FEG is an independently owned advisory firm that provides investment consulting, outsourced chief investment officer (OCIO), and research services to predominantly institutional clients, such as university endowments, private and public foundations, religious organizations, healthcare institutions, corporate retirement plans, and select family offices.

Founded in 1988, FEG has served communities, both directly and by helping our clients fulfill their missions, for over 35 years. FEG employs 140+ professionals across offices in Cincinnati, Ohio, Dallas, Texas, and Indianapolis, Indiana, with approximately $100.4 billion in client assets under advisement.

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no…