Digital Loan Specialist

Digital Loan Specialist – Fifth Third Bank

We are searching for a Digital Loan Specialist to support our consumer lending team by ensuring seamless loan origination and customer service.

• Provide Product Expertise:
  Responsible for subject matter expertise of all equity lending products and services.
• Communicate Effectively:
  Effective communication with borrowers, peers, underwriters, and other business partners regarding all origination activities.
• Support Application Processes:
  Participate in the income, appraisal, and title processes of centralized applications.
• Identify Borrower Needs:
  Identify additional borrower needs through consultative conversations and facilitate the opening of the applicable products.
• Recommend Lending Solutions:
  Identify potential solutions for borrowers through exceptions or alternate lending products.
• Serve as Primary Contact:
  Act as the primary point of contact for all involved parties adhering to proper communication standards throughout fulfillment process.
• Manage Communications:
  Responsible for inbound & outbound phone communications and emails, ensuring all information is delivered professionally, accurately, and in a timely manner.
• Manage Application Pipeline:
  Actively manage pipeline of applications and stay within department service level agreements, while consistently meeting all quality & productivity standards.
• Improve Customer Service:
  Actively participate in ongoing efforts to continually improve customer service for internal and external customers.
• Support Team Development:
  Responsible for ongoing training, mentorship and development of team members.
• Monitor Pipeline Reports:
  Assist in regular monitoring of reports utilized for pipeline management and compliance.

High school diploma and four years or more of consumer lending processing or retail banking.

• Consumer Lending Knowledge:
  Extensive knowledge of consumer, retail and loan policies, procedures and products and consumer lending guidelines.
• SAFE Act Certified:
  Position requires SAFE Act registration at time of employment through the Nationwide Mortgage Licensing System (NMLS).
• Operational Issue Resolution:
  Demonstrated ability to resolve complex operational issues and de‑escalate customer concerns.
• Multitasking Ability:
  Able to handle multiple tasks and perform under pressure.
• Policy Analysis:
  Able to analyze policies, procedures and guidelines in a way that maximizes productivity while protecting the desired level of risk.
• Fulfillment Process Knowledge:
  Knowledge of processing procedures; knowledge of underwriting and/or closing procedures.
• Regulatory Knowledge:
  Knowledge of federal lending regulations governing residential real‑estate lending.
• Organizational and Time Management
  
  Skills:
  
  Proven organizational and time‑management skills required.
• Communication
  
  Skills:
  
  Strong written and verbal communication skills required.
• Teamwork and Customer Service:
  Demonstrated teamwork and customer‑service skills.
• Technology Proficiency:
  Strong PC skills required, experience with loan origination systems, platform tools and technology required.

• Customer Service: 6+ years of experience in customer service role involving consultative sales preferred.
• Bachelor’s Degree:
  Possessing a bachelor’s degree in a relevant discipline is preferred.

Base salary is competitive and reflective of the role’s pay grade. Eligible for incentive compensation plan and comprehensive benefits covering physical, financial, emotional, and social well‑being. For details, please visit our benefits page.

Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.