Personal Teller; Part Time

Personal Teller (Part Time) at General Electric Credit Union

General Electric Credit Union is a not‑for‑profit, member‑owned full‑service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves in maintaining quality service, being an employee‑friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.

Through Interactive Teller Machines (ITM), the Personal Teller administers all teller transactions virtually and assists with ensuring any additional member’s needs are directed to the appropriate GECU team member, ensuring a positive member experience.

• Conduct teller transactions for members including but not limited to transfers, withdrawals, deposits, loan payments, loan paydowns, via video sessions following appropriate policies and procedures.
• Monitor deposit and withdrawal amounts, examine documents for endorsement and negotiability, determine additional holds as necessary and communicate this information with members effectively.
• Advise members on GECU products and services, refer members to branch staff for further consultation, and collaborate with internal communication as necessary to resolve issues uncovered during the video session.
• Guide members through self‑service handling of account maintenance requests through digital channels.
• Perform daily balancing procedures.
• Perform other duties to support Virtual Branch Services as needed.

• High school diploma or GED required.
• One year of customer service experience preferred.

• Great interpersonal and verbal communication skills to deliver an impactful and positive experience.
• Ability to function well in a fast‑paced call center environment.
• High attention to detail in reviewing member accounts and processing transactions.
• Strong computer skills with proficiency in Microsoft Office products.

• Health, Dental and Vision insurance.
• Life and Disability insurance options.
• Paid Time Off starts accruing once hired and includes paid birthday off.
• 401(k) Retirement plan with up to a 10% match of your base gross compensation.
• Tuition reimbursement opportunities & professional development.
• Volunteer opportunities - earn additional PTO hours.
• On‑site clinics for vaccines and mammograms.

At GECU, we want to support your wellbeing by offering a wide range of benefits.

General Electric Credit Union is an Equal Opportunity Employer.