Coordinator, National Accounts

Tri Mark USA is the country's largest provider of design services, equipment, and supplies to the food service industry. We proudly serve our customers by providing design services, commercial equipment, and food service supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer food service operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after‑sales service capabilities of a national company.

Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values:
Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit:

• Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
• 401k
• Community Service Day
• Spotlight Awards
• National Sales Excellence Awards
• CFSP Prep Certification Program

• National Accounts Coordinator reports to the National Accounts Manager
• Located in Cleveland, OH
• Full‑Time
• Hybrid

The National Accounts Coordinator plays a pivotal role in supporting Sales Representatives to nurture relationships with our customers, ensuring exceptional service and timely fulfillment of replacement kitchen equipment requests. The Coordinator will be responsible for providing accurate quotes, managing order entry, and coordinating equipment deliveries and installations for chain restaurants and contract customers.

• Partner with Sales Representatives to establish and maintain accounts, fostering positive and professional relationships with customers, vendors, representatives, and colleagues.
• Respond promptly to a high volume of customer requests via phone and email, ensuring accurate and timely communication.

• Provide accurate quotes to customers within expected turnaround timelines, reviewing vendor quotes for completeness and accuracy.
• Enter orders promptly and accurately, negotiating additional discounts from vendors when applicable.

• Coordinate shipments, deliveries, and equipment installations with vendors, carriers, installers, and customers.
• Manage third‑party facility management software as designated by customers, ensuring timely and efficient service.

• Resolve customer equipment issues with the assistance of manufacturers, representatives, or the Chain Service Department.
• Manage shared email inboxes, maintaining clear, concise, and genuine communication with internal and external stakeholders.

• Maintain Excel spreadsheets for tracking customer quotes, orders, and installations, ensuring accuracy and completeness.
• Remain current on customer needs, preferences, changes, and product developments, developing a high level of product knowledge.

• Understanding of food service equipment and industry trends.
• Superior customer service skills with a positive and professional attitude.
• Strong organizational skills with the ability to multitask and prioritize effectively in a fast‑paced environment.
• Strong analytical and decision‑making skills with high attention to detail and accuracy.
• Clear, concise, and genuine phone presence and email communication.
• Outstanding problem‑solving and critical thinking skills.
• Excellent interpersonal skills with the ability to work independently and in a team environment.

• 1 - 2 years of relevant experience, or equivalent military or practical experience.
• Completion of CFSP Test within the first 3 years of employment; CFSP Certification preferred.
• Proficient in Microsoft Outlook, Excel, and Word, with working knowledge of Oracle Database, JD Edwards, and Auto‑Quotes system.
• 1-2 years of experience in the food service/hospitality/restaurant industry.
• 1-2 years of customer service experience, preferably in a sales support environment.
• Ability to successfully pass a background…