Parts Sales Representative

Join to apply for the Parts Sales Representative - Inside role at Devex Consulting BV

The primary function of the Parts Sales Representative is to assist customers in finding the appropriate parts for their truck both in person and on the telephone. Work with customers, mechanics, and peers to find accessories and order parts for repairs, enhancements, or overall needs to the vehicle. Assist in stocking and organizing the showroom floor as necessary.

Parts Sales Representative - Inside
Full‑time, 1st shift position. Tuesday‑Friday hours 7:30 am to 4:00 pm and Saturday hours 7:00 am to 3:00 pm.

• Maintain customer goodwill by greeting and acknowledging all customers upon contact and offering assistance.
• Answer the telephone within 3 rings or less with the proper greeting and offer to assist the customer with the inquiry.
• Suggest additional products and/or services to repair the problem and meet the customer’s needs.
• When working the parts counter follow prescribed cash, credit, and check processing procedures of the dealership.
• Process cores warranties.
• Follow up on shortages and expedite by reporting to Parts Manager.
• Be knowledgeable in product merchandising.
• Attend training as prescribed by management to maintain proficiency in his/her job description.
• Provide service technicians with parts as required.
• Maintain the retail sales floor and displays to meet or exceed the dealership’s standards.
• Perform other tasks as required by Parts Manager.

• Customer Focus – Anticipating, meeting, and/or exceeding customer needs, wants, and expectations.
• Teamwork – Cooperating with others to meet objectives.
• Understanding Others – Understanding the uniqueness and contributions of others.
• Flexibility – Readily modifying, responding, and adapting to change with minimal resistance.
• Continuous Learning – Taking initiative to regularly learn new concepts, technologies, and/or methods.
• Negotiation – Listening to many points of view and facilitating agreements between two or more parties.
• Time and Priority Management – Prioritizing and completing tasks in order to deliver desired outcomes within allotted time frames.

• 3 years preferred of leadership of Human Resources team (SHRM Certification).
• In‑person position in the Indianapolis Market.
• Some travel to other company locations, meetings, and industry continuing education.
• Proficiency in MS Office Suite and HRIS systems with a preference to Paylocity.
• Ability to work varied shifts, including evenings, weekends, or extended hours based on operational needs; availability for on‑call or emergency situations.

Physical Requirements:

• Mobility – Capable of walking, standing, and potentially bending or kneeling to inspect vehicles or equipment.
• Vision – Good eyesight and visual acuity to oversee repairs, inspect components, read technical manuals, and ensure quality control.
• Hearing – Good hearing to communicate effectively with technicians, customers, and vendors.
• Manual dexterity – Ability to handle paperwork, use computer systems, and potentially assist technicians with tasks such as parts ordering or equipment setup.
• Lifting – Ability to occasionally lift and move objects such as parts.

Palmer Trucks is a full‑service Kenworth dealership network serving Ohio, Indiana, Kentucky, and Illinois. With more than two million trucks on U.S. highways and interstates at any given time, a paramount need exists to keep the industry moving forward – 24 hours a day, 7 days a week. Palmer Trucks has grown to a team of more than 600 individuals and has a history of growth and success spanning more than half a century.

• Health and Wellness Benefits – Medical, Dental, Vision Insurance, and supplemental products.
• Financial Stability and Retirement Preparedness – 401(k) program with company match, retirement planning assistance, and financial guidance.
• Paid Time Off – Paid holidays and personal time, vacation based on length of service.
• Resources for Major Challenges – Life Insurance, Hospital Stay, Critical Illness, Bereavement Services, Employment Assistance Program, Mental Health Resources.
• Paid Training and Tools – Assistance to…