Member Team Lead

Join to apply for the (USA) Member Team Lead role at Sam's Club

$20.00/hr - $28.00/hr

$20.00 to $28.00*

815 Clepper Ln, Cincinnati, OH , United States of America

• Assist management with the supervision of associates in the assigned area by assigning duties, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance on member service approaches to resolve complaints and issues according to company guidelines.
• Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members; process memberships, upgrades, and credit accounts; encourage membership renewals; participate in sales and marketing events; complete and maintain marketing recaps and other required documentation; strive to meet membership goals; and promote the value of Sam's Club products and services.
• Provide and ensure member service by acknowledging members, identifying member needs, assisting with purchasing decisions, locating merchandise, guiding them on self‑service technology, assisting with register or self‑checkout transactions, and ensuring club pick‑up orders are filled.
• Oversee the assigned area by handling claims and returns, zoning, arranging and organizing merchandise, identifying shrink and damages, maintaining availability of carts/flatbeds, assisting members with transporting items, using cart retrieval equipment, and maintaining parking lot cleanliness.
• Complete accounting records, files, transactions, and other required documentation; provide funds for register operation; create and interpret financial analysis reports; assist with accounting‑related investigations; prepare daily deposits; oversee Cash Fund Transfers; investigate overages and shortages; and maintain confidentiality and accuracy of financial and personal information.
• Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co‑workers, customers, and other business partners; analyze information from multiple sources; monitor progress and results; and identify and address improvement opportunities.
• Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity; explain, guide, and demonstrate application of these in executing business processes; implement related action plans; use the Open Door Policy; and assist management with correcting ethical and compliance issues and problems.
• Lead and participate in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and quality; and modeling how to adapt to change or new challenges.

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
• Paid time off includes PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO/PPTO can be used for vacation, sick leave, holidays, or other purposes. The amount received depends on job classification and length of employment and meets or exceeds applicable paid sick leave laws.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a company‑paid education benefit program for full‑time and part‑time associates. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are paid by Walmart.
• Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.
  
  Walmart at (Use the "Apply for this Job" box below)..

• 6 months retail experience including operating front‑end equipment (e.g., cash register) AND 6 months…