Customer Service Representative

Address: 4675 Cornell Road, Cincinnati, OH

Schedule: Monday–Friday, 9:00 AM – 6:00 PM EST

Pay Rate: $20.00/hour

Duration: 3-6-month contract to hire

We are seeking customer-focused professionals to support inbound customer inquiries and resolve issues while delivering a high-quality service experience. This role is ideal for individuals who thrive in fast-paced environments and enjoy problem-solving, communication, and helping customers navigate complex situations.

• Handle inbound customer calls and complete outbound follow-ups as needed
• Resolve customer issues professionally and efficiently while meeting service-level expectations
• Take ownership of customer concerns and work them through to full resolution
• Apply strong problem-solving, negotiation, and conflict-resolution skills
• Accurately document customer interactions and maintain detailed records
• Follow established escalation and complaint-handling procedures
• Identify recurring issues and recommend process improvements

Candidates with experience in any customer-facing environment are encouraged to apply, including:

• Call centers
• Retail
• Food service
• Cashiering
• Dispatch
• Banking
• Any role involving heavy customer interaction

• 1+ year of customer service or contact center experience preferred
• Strong verbal and written communication skills
• Ability to manage multiple tasks while maintaining professionalism