Communication Center Representative; call center

Call Center Representative

Tru Partner Credit Union in Cincinnati, Ohio is actively seeking a sociable and ambitious full‑time Call Center Representative to communicate with members about plans and services. Are you a positive person that flourishes with social interaction? Do you enjoy helping the community with quality customer service? Are you looking to join a team‑oriented and top‑industry company? If yes, keep reading!

We provide great benefits and perks, including health, dental, vision, and prescription coverage. Life and disability insurance are at no cost to employees. We also offer immediate enrollment in our 401(k) plan, and an onsite gym available 24/7. If this sounds like the right call center opportunity for you, apply today!

Our organization was founded in 1937 by Louise McCarren Herring, who was a pioneer in the credit union industry, having started over 500 credit unions in her lifetime. Louise's goal was to help each person attain their personal economic goals. Tru Partner has always believed in this philosophy of "people helping people". Now, we are leaders in the financial industry. We offer numerous products for our members to help them save money for the future as well as various lending options for their short and long‑term needs.

Our savings products pay dividends and our loan rates are very competitive with the market. Most of all, we love to give top‑notch service to our 17,000+ member‑owners.

At Tru Partner, our core values for employees are collaborative, respectful, exceed expectations, driven, inclusive and trustworthy.

Tru Partner is filled with friendly, courteous, knowledgeable, and educated staff that offers a team‑oriented and collaborative environment for everyone to succeed!

As a representative, you are valuable to the credit union for being the first point of contact with our members. With excellent communication, you answer incoming calls and proactively discuss with members various information, such as policies, programs, orders, payments, products, and services. You enjoy listening and empathizing with members to try to remedy complaints in a calm and composed manner.

Excellent organization and time management skills assist in the completion of reports and records, balancing daily transactions, attending meetings, and collaborating with other departments as needed. You get great satisfaction by offering exceptional service to our members that provides everyone enormous success.

• Previous customer service or related experience
• Basic understanding of computers and technology
• Strong communicator

Can you stay calm under pressure? Do you have strong communication skills, both verbal and written? Are you able to quickly adapt and think critically to solve any problems that arise? Do you have excellent organization and time management skills? If yes, we want you to join our Tru Partner team!

You typically work Monday through Thursday from 8:15 AM to 5 PM, as well as some Saturdays (typically 2/month) from 9:00 AM to 1:00 PM. Your flexibility provides excellent customer service that our members and team greatly appreciate.

If you feel you'll be perfect as our full‑time Call Center Representative, apply now using our initial 3‑minute, mobile‑friendly application.

For the full job description, see our jobs website at