Guest Services, Customer Service​/HelpDesk

Guest Services

Department:
Ball Park Operations

Location:
Cincinnati Ohio

FLSA Status: Non-exempt

Job Summary

Guest Services staff supports the Ball Park Operations department by supporting our customer service initiatives at Fan Accommodation locations. This role is critical to ensuring that Guests questions are answered correctly in a prompt manner, Guests issues are resolved to our satisfaction, and all other Guest Service roles are supported.

Minimum Requirements

Education:
Must be 18 years old

Experience:
None required

Skills:
Friendly, positive, willingness to work

Preferred Requirement

Education:
High School Diploma or GED

Experience: 1-2 years of customer service

Skills:
Friendly, positive, willingness to work, must be able to communicate in a calm and positive manner.

Primary Job Duties & Responsibilities

Duty % of Time

Staffing Fan Accommodation Locations answering Guest questions and resolving Guest issues: 50%

Administering the Fan Certificate Program : 30%

Checking in items such as strollers : 5%

Assisting with lost and found items during the game: 10%

Assisting with other Guest Service positions: 5%

Reporting Structure

This role reports directly to the Guest Services Supervisor and Director of Guest and Event Operations

Physical Requirements

- Ability to stand for extended periods

- Lift up to 25 lbs occasionally

- Use of standard office equipment (computer, phone, copier)

- Exposure to outdoor environments including heat, cold, rain, wind, direct sunlight

Equal Opportunity Statement:
The Cincinnati Reds are an Equal Opportunity Employer. It is the policy of the Cincinnati Reds to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, military or veteran status, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.

Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function.

The duties listed above is, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.